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"They had amazing customer service! The rooms were clean and housekeeping did a great job every day. I highly recommend it to anyone looking to enjoy Times Square and having a nice restful place to come to after a long day of adventure."

"Excellent location!"

"Booked connecting rooms and called three times before travel to ensure rooms would be connecting due to a need as caregiver for travel companion but on check in I was told I didnt book the rooms that connect. Moved to connecting rooms the next day however they were a downgraded room with no bottled water, coffee maker, or frig. Unable to change thermostat. Rooms too warm. Hairs in both showers. Hotel website lists a restaurant on site however it has been closed for a year. No offer of a partial refund or any compensation for their issues. Would not recommend."

"las habitaciones sucias, el gimnasio muy sucio, duramos 50 minutos haciendo el check OUT... todo muy sucio y desorganizado."

"The room was spacious and comfortable. The Clockwork bar and the Reign restaurant were excellent. "

"Do the price the room was good. One complaint was we could not get the water hot, only warm. After a long day on my feet it was a bummer to not have a hot shower waiting."

"A 1 minute walk to Time Square, the staffs are very nice and polite especially Bobby the Doorman and Albert the Bell Man. 😁❤️"

"Room had high ceilings and very spacious. Staff were quick and very helpful and extremely kind and professional. They took care of things very quickly."

"Quiet location, for NYC that is. Room was updated, spacious, and entire property was very clean."