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Beautiful hotel ...1 of the best breakfasts

Valet and doorman greeted us with a smile and remembered our name each time we left and returned! Wait staff in the dining rooms were so friendly and very attentive. Beautifully decorated for Christmas!

Although I have stayed at 5 star hotels on several occasions, I was amazed by the standard of service of this hotel. All the hotel staff were extremely polite and gave the true meaning to the word "valued" customer. From the first time I entered the hotel it was a different experience all together. Despite the good service at other 5 star hotels, I could always find a small detail missing. I am not picky, but when it comes to top service I know what to expect, and notice when something, as small...

Friendly & warm welcome - first class service - very clean throughout, comfortable beds and quiet for such a central Mayfair position.

Beautiful place.. amazing staff and beautiful piano bar too boot!

Can't get a better location, near to Piccadilly Circus, Trafalgar Sq, Buckingham Palace...the hotel itself is immaculate, the double room was of a reasonable size, the bed so comfortable and bathroom well appointed. Shower was excellent, complimentary drinks on arrival and cookies and cranberry juice / water in the room. Downsides..not many, view was terrible and there was a slightly unusual smell in the room which you only really noticed first entering.

The staff are so welcoming and the property is amazing. The garden is lovely and the room was very clean. Breakfast was excellent. Special shoutout for Moamen who was very helpful and welcoming to us. Thank you

A beautiful building, very tastefully decorated and furnished, staff could not do enough for us. Would definitely recommend.

Charming hotel, attentive service, very comfortable room and bed. Would stay there again and would definitely recommend

My stay was brief but highly enjoyable. Staff were very warm and welcoming and the room was immaculate. I also got to use the sauna, which was a welcome bonus. Just one small improvement would make a real difference: the bathroom had one of those terrible half-screened showers, which meant that water went everywhere. It's hard to relax in the shower when you're conscious of potentially flooding the place. A liquid soap dispenser (like the one in the shower) at the handbasin, rather than a...

This hotel is superb , the staff were excellent form arrival to departure and there was nothing they wouldn’t do.

Great staff. We mentined it was our anniversary on arrival at 1am (in passing) and next day returned to find a free bottle of champagne and signed card. A really nice touch. Staff were really helpful and friendly and hotel was really great quality. A fantastic place.

First impression of the hotel was not great as the lobby and lift are very small. However I am happy with the room and found the staff extremely helpful generally. It’s great to hear the staff telling American tourists about the history of royalty :)

The landmark is a beautiful hotel, amazing property great staff always friendly and accommodating. Spacious and comfortable rooms. Leisure facilities are fantastic. The cocktail bar is lovely and the food in the grand central restaurant was great. I always enjoy staying here when in London really feels like a treat.

Great service and super clean

Greaqt room and good service with excellent staff

Got a very good price for the hotel. Bus and trains about 5 min walk or less. Hotel was very clean but you can hear upstairs or downstairs closing their bathroom door closed but that was first day. 11am check out time quite early I thought usual check out time in hotels I’ve been has been 12. Called down and they agreed on 11.30. Staff was amazing no fault at all for this hotel.

This is our second time staying here. It’s our perfect choice for the Royal Albert Hall. The staff are extremely friendly and helpful. We love it’s style and decor and the rooms are beautifully decorated with good amenities. Will definitely stay again.

The staff and service is exceptionally good. One of the rare hotels in central London to have a swimming pool & proper gym. There is nothing I can say that I didn't like about this hotel. One of the gems of London