Search Hotels by Pan Pacific Hotels & Resorts in Kim Ma

"Best staff I’ve ever encountered. Nothing is a problem. Anna was always available to help us. She is unbelievable. Cannot fault any member of the Lotus Boutique staff."

"Great location in the heart of the Old Quarter, within walking distance of the main tourist spots. The buffet breakfast was nice, and the room was clean and comfortable. The staff were extremely helpful and friendly. Jimmi, the manager, was especially professional and friendly, he arranged every single aspect of my 4-day itinerary and trips in northern Vietnam (Halong Bay and Sapa), not just in Hanoi. He organized pick-ups and drop-offs, transportation, overnight bus bookings, tour guides, and sightseeing. He’s efficient, accommodating, and responsive, even when he's not on-site. Everything went incredibly smoothly. "

"Lovely staff, great location great amenities"

"Excellent services from staff - from front desk to restaurants "

"Great service and a spectacular breakfast buffet"

"The staff are exemplary!! Every member of the team was warm, attentive, and genuinely eager to ensure our comfort throughout our stay. They arranged our pickup from the airport, helped us procure a local SIM, and advised us on what we should do and see while we were staying in Hanoi."

"Amazing varieties, room is clean"

"Fantastic location. Surrounded by so many restaurants and cafes. Close to everywhere. Comfy beds. Breakfast is bit repetitive, but still very fresh and delicious. "

"Staff were courteous and friendly. Amenities were satisfactory and the room was clean."