Ryokan in Europe

"Was assigned a room with disability. I feel this room shouldn’t be assigned to a normal guest. It makes the whole experience stay feels like a hospital stay."

"Stayed before and rooms were lovely. Stayed in a double this time and room was really dated and looking scruffy."

"Excelente ubicación, insta y servicio"

"Spotlessly clean through out the hotel. Delicious breakfast. Reception staff, so very friendly and helpful. Concierge amazingly helpful. Stayed here often, many years ago and we are back and not going anywhere else."

"Previous superior hotel now downgraded to computer checkin, lower Quálity styles"

"I stayed there for 8 nights, possibly the worst hotel stay ever. The elevator that worked was extreemly slow and bumpy. The other elevator appears( based on reviews) to have been nonfunctioning for over a year. In my first room there was no hot water. In the second room I walked into a very hot room with the heat on full blast with a detatched radiator knob. On the second night in that room I was awkoken at 3am by a mouse or rat snacking on sugar packets. I wont stay there again. The staff were helpful and as nice as thay can be working in such an aweful place with no doubt constant complaints. The hallways smelled either of urine or mariajuana, the bar and dining area were under some sort of renovation so thus there were no facilities. Being central on New Steet was nice in some ways but there were people sleeping in an alcove opposite the entrance. On the friday at 11pm there were intermittent fire alarms causing me to get out of bed and leave the building.. there was nothing that they could figure out the alarms. The price was reasonable but check other reviews on other sites if you are thinking of staying there."

"We booked another few days before we fly back home."

"Terrific stay "

"Just older hotel than what the pictures show."