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"The staff were very friendly and had great food and activity recommendations. Facility was clean. Walking distance to downtown, Navy Pier, Millennium Park. Highly recommend this hotel. "

"Room: Bed and living spaces were great. The coffee was awful, worst ever. The mini bar and snack items in-room were ridiculously over priced. The Bathroom had a lot of wasted space. The shower was tiny and the small bathtub is unnecessary and not useful. Restaurants: Jordan’s is one of our favorites, love it! The breakfast buffet was not worth the money. It was barely more than a continental breakfast. Casa Chi food was really good but extremely overpriced for the quantity. Area: the best area to stay downtown. Everything you could want is within walking distance. Overall, a nice place but could use some refinements."

"Wonderful hotel and staff was excellent "

"A lot of people were getting into their rooms before us. When my husband asked the front desk several times they seemed uncaring. He started to get upset and then they gave us a river view. It would have been nice to have been treated well without having to get upset first"

"Great location."

"Friendly staff, clean rooms and great location"

"The setup of the rooms "

"Location was perfect. The staff were all wonderfully helpful."

"I recommend getting a view of the lake it’s breath taking. I have stayed here when it was the W. Even though it’s an older hotel it’s pretty modern bed is comfortable room was clean lobby is cute. Will be back "