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"We had a great trip to London and felt super happy about our stay at Park Plaza Waterloo. Everyone was helpful and kind. The property was clean and welcoming. The rooms were small, and we had a broken A/C in our first room (during the heat wave this year in London). But their superstar employee Heather was attentive and lovely, and soon all was made right. We LOVED being across the street from the Underground (Tube) station and we took it all over the city. The hotel bar was under construction during our stay, and the restaurant was somewhat impacted so we only ate there once. But there are also plenty of other near-by restaurants in walking distance. I would happily recommend Park Plaza Waterloo and return again. Hopefully someday will have the chance. And we just LOVED London!"

"Excellent location!!! Close most places we wanted to see and experience. Also, close to two metro stations (Westminster and Waterloo) with a direct line to all other places we went to. We had a double bedroom suite, which was perfect for family of four. Great staff. "

"All the staff are amazing. They make you feel very welcome, are all so helpful and nothing is too much trouble. I really can't praise them enough! The room was small but very clean and comfortable with everything you could need for a great stay. The air con was a massive bonus as it was very hot during our stay, but our room was lovely and cool so we got a great nights sleep each night. The only thing that I would say is to check which rooms have a better shower if you have mobility issues or if you are tall, as our shower had a big step in (it was 12 inches off the floor) which left very little room between the shower floor and the low ceiling. Im 5ft 8in and I struggled to wash my hair without banging my elbows on the ceiling! It was my daughters birthday while we were there and there was a card, balloon and chocolates in the room when we arrived, which was a lovely touch and really appreciated. We didn't have breakfast at the hotel but we did eat in the restaurant in the evening. The food is delicious, the staff are lovely and we were impressed how reasonably priced it was. They are very knowledgeable about allergies and have some great options if you do have a food allergy. It is an ideal location, easy to walk to a lot of attractions, perfect for theatre visits. Lots of shops and dining options nearby too. We will definitely be back and I doubt we would stay anywhere else in London now. The hotel is great, but it's the staff that absolutely make this hotel perfect."

"Fantastic location and great staff. Wonderful facilities "

"So central at a very reasonable price. And the whole property was in pristine condition with very spacious rooms!! Absolutely will stay here again"

"Family of four. Great room. Spacious and comfortable. Perfect location. Great service."

"Even though they were fully booked, our room was ready on time, and it was super quiet even though right next to the airport. "

"Very convenient for flying out of Heathrow!!"