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"Our room was extremely dark! How do you pay for an upgraded king room and get zero natural light??? Weird! The location was great or what had planned or our stay, but the room was very disappointing! The staff "greeting" near the escalators on street level could be more helpful and friendly."

"It was ok"

"Good breakfast, clean room, problems at check in with their computers down which caused a 20-30 delay to check in "

"Had the best stay! The staff were very friendly and made the experience even better. Would definitely recommend."

"Staff here were superb, very helpful and courteous. No question too small, everyone says hello to you, makes you feel welcome.Breakfast had a good variety of options, better than most. Loved the sense of community created."

"Room was clean but barren Carpet in hallways dirty/stained Lobby beautifully maintained good vibe Location excellent "

"The breakfast bar was pretty hard core! Omlette station, hot items, bread/toast/pastries, cereals, yogurt & fruit- this was big & plentiful. Excellent value! Location cant be beat! Right outside Tower Bridge, bus stop to all major attractions near by, tube near by... this hotel can be very local. The bed was gorgeous!! Curtains were heavy enough to block out light for a deep restful sleep. Cannot hear any noise from outside- best sleep I've had in months!"

"Location good"

"Everything about the hotel itself was great—clean, comfortable, and well-maintained. However, there was an issue with the booking through Expedia, as the hotel had not received our reservation. Because of this, we had to wait until the standard check-in time, even though we had requested an earlier check-in. This caused some inconvenience, but overall the stay itself was pleasant."