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"TV didn’t work in the room for the first two nights. Staff initially offered to move us to a new room but then retracted the offer and instead offered a key to a room with a tv until they could fix it the next day. Not a great solution."

"Norton House is a gem just a 15 minute drive from the Edinburgh airport, and you don't have to drive through the city to get there. The hotel and grounds are beautiful, the rooms were clean and comfortable, the staff was friendly and the food at the restaurant was very good. We didn't use the pool or spa, but it looked lovely. We greatly appreciated the free parking. I would highly recommend this hotel, especially as a final destination before your trip to the airport."

"This hotel was beautiful and the staff was excellent! The only thing that was a little inconvenient was the parking but it wasn’t too terrible. "

"Loved the location. Caught the tour bus right across the street from the hotel. Easy to walk to other restaurants. Room service had the very best hamburger and fries. Breakfast was excellent. Loved the big bathtub! And so glad to have a room with air conditioning! Front desk and bar staff very helpful. Just a short walk to pick up rental car"

"Very friendly staff and very clean facilities. "

"We thoroughly enjoyed this hotel. Its location is right on the Royal mile, so there is ready access to excursion pick up locations, restaurants, and shops.The staff really goes that extra little bit to assist and help make the experience great. "

"The hotel was amazing from the minute we stepped inside the staff were so helpful and friendly and made us feel welcome. The room was fantastic. Special mention to Jamie the concierge who was very good "

"Breakfast and dinner were fantastic! I'm vegetarian and the options for dinner were delicious, creative and satisfying. The decor throughout the hotel overall is very traditional. The furnishings appeared to be of high quality, particularly the window treatments and furniture in my room. I would certainly stay again!"

"It was almost maze like inside, but was very well marked for guests and the amenities were abundant and enjoyable. The rooms clean and the staff friendly and excited to be of service. Wonderful stay. Thank you, from two Americans who loved to be here. "

"We came by car and there was ample space to park. We had a warm and friendly check in and the member of staff showed us to our room. The room was clean, well furnished and quite large. We had an excellent Lamb curry and drinks in the Bistro which was very tasty. In the morning our welcome again was friendly and efficient. The full Scottish selection of food was available on the hot buffet section. My husband had porridge especially made for him and which was again very nice. We would definitely...