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I had a wonderful stay at this property. The staff were fabulous and went the extra mile for guests. You can tell that it is under great management and they care about customer service. We loved the free happy hour of bubbles and wine - this was a lovely touch for guests. The hotel felt luxurious on all levels and surprisingly we did not hear any street noise or disturbance. Thank you for a wonderful stay, we will be back.

From the minute we stepped through the main entrance to the moment we reluctantly checked out our experience was one of sheer joy. The staff were so welcoming and professional . The hotel superbly appointed. The service impeccable. Firmdale know their business and give the client a memorable and thoroughly supreme experience.

Valet and doorman greeted us with a smile and remembered our name each time we left and returned! Wait staff in the dining rooms were so friendly and very attentive. Beautifully decorated for Christmas!

Friendly & warm welcome - first class service - very clean throughout, comfortable beds and quiet for such a central Mayfair position.

I have never stayed at this hotel before and I will 100% be returning. Super clean, fantastic finish and the bed sheets were so soft! Couldn’t fault a single thing. We stayed on a Saturday night (on floor 9) and you could hear a tiny bit of noise from local streets but did not disturb our sleep one bit. All staff were super friendly too. Fab location too. Thank you so much.

Brilliant stay staff very accommodating and polite.

Lovely friendly clean hotel Great area for the theatres

Perfect location in Covent Garden very convenient for shopping and shows. I had a beautiful room though slightly smaller than expected for a luxury room, the rooms booked on my previous stay were considerably more spacious. The staff are very friendly and helpful, definitely a great place to stay.

Loved our stay here. Apartment was incredible, we could stay in it all day! Our favourite location in Edinburgh for bars restaurants etc. Staff were all super friendly and helpful. Cant wait to return.

We have had the most wonderful stay. All the staff are very welcoming and nothing is too much trouble. Thank you we hope to return in the future

We stayed for the theatre. It was really great for location with everything within walking distance. Room was lovely and clean and shower hot. Good bar downstairs with comfortable seating to relax

Wow! What a find. The staff, food, rooms, parking…everything was top notch. We will definitely return. Thank you for a super stay.

Excellent hotel. Perfect location for westend. Convent garden The mall and trafalgar square. Next door to charing cross station. Rooms ideal. Bathroom great. Hotel.old but loads of character. Staff amazing Fantastic choice of breakfast. Beds very comfy. Toiletries supplied. Snacks and water supplied.

Clean, modern, centrally located, wonderful spa…. It offers everything you need!

Great location, large room and friendly staff