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"Cancelled our break with only 2 weeks notice! Very difficult to rebook with such short notice around the Christmas period! "

"Satff friendly helpful very welcoming, improvements going on within the hotel as a little dated for a hilton but clean and tidy never the less. Breakfast buffet was spot on had a selection of everything delicious. Room are ok again clean and tidy ideal beds not so comfortable mind. Location is bang on city centre about 10 min walk from the train station. There is a car park first come first serve basis but a car park directly across if it was full which is good to know. Overall this was a...

"Could do with a update now it's looking a bit tired. Mold on shower tiles Damp coming through the walls stains on the carpets and damaged bed base. "

"Absolutely perfect location the staffwas beyond helpful even checking in last minute late at night..the faciltiy was beautiful..we loved being guests in this hotel an absolute must stay!"

"Pillows too soft,a third pillow would be useful if reqd"

"Easy access to Barbican"

"First class service from the moment you enter the hotel, my room was renovated and bathroom as well. Was well catered for at breakfast, nothing is too much trouble and it shows as to how the hotel is run. Daily supplies of tea/coffee/biscuits in room. Its close to the city centre and all the tourist attractions."

"The safe in our room wasn’t on a level surface so the door remained in a fully open position, with the possibility of banging into it. we raised it up with 3 or 4 teabags so it would just pop closed. "