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"Nice but tired looking. "

"Big and clean hotel. Very polite staff. Good pool and steam room/sauna."

"Room was a little bit small, the teaspoon was dirty, and the choice of tap for the bathroom I don’t think it is the right one, but despite the negatives comments, I did have a nice stay."

"No frills sorta stay. Bar was fairly priced, which is surprising at these things."

"We had the most gorgeous stay… staff were really helpful. Our suite was gorgeous. Easy and convenient for York city centre and walking everywhere. Will 100% be back! Thank you "

"Lovely room"

"Overall, a good stay but there were some things that needed improving. My room cards kept deactivating (and after the first time I kept away from my bank cards) so that was really annoying having to go to and from the reception. One of the cleans, I was left a dirty teaspoon to use for tea and coffee. The gym was good and the staff were friendly though. The room was a good size but the air conditioning was very poor so had to keep the window open"

"Looks fantastic however, a little bit of style over substance here. Good in the bar was ok but expensive. The room looked great but few plugs and no USB sockets. The bathroom had a shower from 1982 and a shower curtain from the same decade. Nowhere to put any toiletries and no fan in the bathroom either. Bed was comfy though and the room large enough. Car park was like something of an apocalypse with cars abandoned absolutely anywhere there was even half a space. "

"The bed headboard in the room was badly worn out would not expect this from a five star hotel and huge amount of dust on it "