We stayed at your property this last week and took an offer to upgrade our room from a studio suite to a separate bedroom and sitting room. The offer included robes, sippers, water, etc as amenities none of which we received. The room was comfortable and clean, but the stopped in one of the sinks was broken so we couldn’t use it. The hair dryer was broken (which was quickly replaced) and when I asked for additional tea bags and water which I had believed was part of the additional perks to the room, it was delivered 2 hours later. The staff were all pleasant, the breakfast was good with excellent service, and the lobby especially was very well kept. Overall the hotel was good, however if I knew the upgrade wasn’t really an upgrade, I never would have taken the offer and am very disappointed.