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I'll start by saying that in terms of accomodation and value - this property is fine. However, I left the property disappointed for the following reason:
I chose this hotel specifically for the +VIP benefits which have up until this point pleasantly surprised me at every property. If you are considering this property for this same reason - PLEASE LOOK ELSEWHERE. This property grossly underwhelms on all fronts and does not do the +VIP program justice. Why? Because the staff is completely oblivious to the details of the program and the significance of +VIP status. During my stay I did not receive a single +VIP benefit, even after having to ask multiple staff members at the front desk what the benefits actually are? It took the the staff 10 minutes to find the details on the computer only to have them miscommunicated (30 minutes free soa package later became 30 minutes free after 90+ min booking...)
Traveller from Singapore
This family-friendly Patong resort is located in the entertainment district, within a 10-minute walk of Jungceylon Shopping …More
The hotel was amazing very clean and all the staff were friendly, we even got a free upgrade on arrival. The pool bar staff are fabulous and so funny. Only thing to note is it can be noisy at night due to the location as it is right next to all the bars. This didn't bother us as we were out in the bars anyway.
Traveller from England
Located in the heart of Patong, this spa resort is steps from Patong Beach, Bangla Night Street, and Royal Paradise Night Market.More
"Beautiful setting, great service, and lots of fun."
We reserved our room online and paid in advance for a deluxe room with a jetted tub. Upon check in we asked about an upgrade and were able to negotiate a good price for a villa. We were scheduled for 4 nights and this gave us more space, privacy, and our own private pool. We absolutely felt this was a great decision and contributed to a most enjoyable stay. Though we weren't able to negotiate a villa with an ocean view due to our budget preferences, we were able to totally enjoy the amazing ocean views from the property's two infinity pools, private beach, and onsite restaurants. The service was excellent, the staff were super friendly, and the food was good.
Traveller from SF, CA. U.S.A.
Nestled on the beach, this Maret resort is within 1 mi (2 km) of Escapology Koh Samui and Silver Beach. Coco Splash Waterpark …More
Me and my friend we booked this Hotel for 1 night as one of the mutual friends was staying there and he was praising the hotel. After staying only till the evening we decided to extend our stay for an extra night! We don't regret any second spent there! The staff are so helpful and friendly its like living in the dream! I can't wait to get back there!
p.s. Breakfast are one of the best! Pool and the views are the most extraordinary!
Traveller from Dubai
Mantra Samui Resort places guests on a hill overlooking the Gulf of Thailand. There are enjoyable walks to hilly vantage …More