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"Absolutely fantastic location. We went gif a wedding but if you were going to do tourist things perfect location for Big Ben, London eye etc Staff were very attentive and polite and welcoming. The room was amazing. We were upgraded (to our suprise as we didn’t ask) and didn’t expect it so thank!!"

"Excellent location to the Savoy theatre. Excellent restaurant Helpful friendly staff."

"Great location, clean and welcoming. Only downside the breakfast is already cooked so is too dry and tough eg the sausages, bacon and beans over cooked. Would be nice to have warm fried egg and breakfast cooked to order. Otherwise a very comfortable stay."

"I love everything about hotel except mattress is not good."

"Booked a last minute stay to celebrate our wedding anniversary. No provisions or offers given to celebrate our special day, not even a 'happy anniversary' comment! Room was not clean...hair in shower area and plughole, dust on table/TV. Breakfast was a smaller selection than expected. Omlettes, eggs Benedict, etc. are normaally available in buffet breakfast but these were chargeable extras! Fried eggs in the buffet were cold. Tables were not cleared of dishes quickly which meant we had to move our used dushes to a neighbouring table. A very disappointing breakfast experience, which was charged on top of our booking....totally unacceptable. Spa area was also extremely disappointing. Only when we enquired about timing for the spa were we informed of the refurbishment taking place. Only the pool was available on a booking system. No jacuzzi, steam room or sauna. I've never been to a hotel where they book you in advance to use the pool and only for approx. 30mins use! When in the pool one wall was covered in tarpaulin for work on the other side....noisey and dusty works going on. Corners of the tarpaulin were torn to show large holes which allowed a lot of cold air towards the pool. There were no treatments available until after check out time! The only positive was the car park and the excellent service from Tino and tge team. Car park area is small but well managed. Location was good but this was an overall very disappointing experience. "

"The hotel staff were all very friendly and accommodating! The location was amazing, we were close to the main sightseeing areas (key if you’re a first time visitor). The hotel itself was very cute and chic, the rooms were comfy and had everything we needed. "

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"Clean! Beautiful property! Great location! Easy to and from the train station! But the staff… Welcoming! Friendly! There to help with questions and directions! Thank you Dominic! Thank you Remy! Thank you also to the very nice young lady… who I wish I found out her name!"

"What a beautiful hotel. The staff were all so friendly and cordial And the hotel itself was gorgeous and in a great location "