2/10 Terrible
Verified traveller
29 Nov 2018
Location great and restaurant across the street is great.
Very unsatisfied with home and lack of communication and the misrepresentation of amenities included.
Not sure where to start? We are 20yr veterans of Tulum and Akumal and know things like hot water and internet are sometimes in and out.
The not so good is a long list, especially for the huge costs of this rental. There are too many good options for nearly $1200 for 4 nights.
There was no hot water at all the entire stay.
There was no queen bed in 2nd bedroom as stated.
The washing machine did not work. We packed light carry-on since there was supposed to be laundry.
The dishwasher did not work and no hot or even warm water to wash dishes.
All of this was reported AM day 2 and no response from management for 2 days. Then they respond after 3rd message with a message contact at 11am the following day and said please leave a key for maintenance. Well hard to do when we already left for the days activities at 10am. We were long gone enjoying vacation.
The safe did not work.
Several doors and windows did not lock.
The couch was trashed and was peeling and shedding all over. Unuseable and gross.
No fitness center as stated.
No adult pool as stated.
Beach club beach is unusable and all rocks.
No beach towels.
1 washcloth per bathroom.
All TVs said no signal.
I hate to leave a bad review. However, no help from management, or any sort of partial credit offered, no response for 2 days is simply unacceptable.
Verified traveller
Stayed 4 nights in Nov 2018