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Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only

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Exterior
View from property
Indoor wedding
STAR Class Junior Suite Ocean View | Premium bedding, in-room safe, desk, laptop workspace
Breakfast, lunch and dinner served, international cuisine

Overview of Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only

UNESCO Sustainable Travel Pledge

Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only

4.0 star property

7.4/10 Good

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
  • Spa
Map
Carretera a Punta Sam, SM006 MZA2 Lote 7, 08 Zona Coster Zona Continental, Costa Mujeres, QROO, 23028

Explore the area

  • Popular LocationMujeres Beach6 min drive
  • Popular LocationPlaya Mujeres Golf Club8 min drive
  • Popular LocationPunta Sam Ferry Terminal10 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)55 min drive

Room options

About this area

Costa Mujeres

Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only is located in Costa Mujeres. Playa Mujeres Golf Club and Punta Sam Ferry Terminal are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Garrafon Natural Reef Park and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Looking to enjoy an event or a game while in town? See what's happening at Beto Avila Baseball Stadium or Andres Quintana Roo Stadium.
Visit our Costa Mujeres travel guideOpens in a new window
Map

What's nearby

  • Mujeres Beach - 6 min drive
  • Playa Mujeres Golf Club - 8 min drive
  • Punta Sam Ferry Terminal - 10 min drive
  • El Meco Archaeological Site - 12 min drive
  • Isla Mujeres Cemetery - 87 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 57 min drive

Restaurants

  • So Cal Gourmet Food Emporium - 1 min walk
  • Zarape - 19 min walk
  • Spaces Restaurant - 5 min drive
  • Guy's Burger Joint - 6 min walk
  • Restaurant Isla Mujeres - Riu Dunamar - 4 min drive

About this property

Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only

4-star eco-friendly hotel
A swim-up bar, a terrace and a cafe are just a few of the amenities provided at Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only. Indulge in some rest and relaxation at PH Spa, the on-site spa. The on-site restaurant, So Cal Gourmet Emporium, features international cuisine. Pilates classes and yoga classes are offered at the 24-hour health club; Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only also has a garden, dry cleaning/laundry services and a bar. Stay connected with free in-room WiFi, and guests can find other amenities, such as a business centre and a sauna.
Other perks include:
  • 4 outdoor pools with sunloungers, pool umbrellas and a swim-up bar
  • Free self-parking and valet parking
  • Smoke-free property, tour/ticket information and a 24-hour front desk
  • A lift, concierge services and luggage storage
Room features
All 380 rooms boast comforts, such as 24-hour room service and premium bedding, in addition to perks, such as laptop-compatible safes and laptop-friendly workspaces.
Other conveniences in all rooms include:
  • Rainfall showers and free toiletries
  • Flat-screen TVs with premium channels
  • Furnished balconies or patios, wardrobes/cupboards and coffee/tea makers

All-inclusive details

All-inclusive room rates at Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

Green/Sustainable Property
This property participates in Travelife, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.

Languages

English, French, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 swim-up bar and 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • East Sushi & Teppanyaki
  • Gusto Italian Trattoria
  • La Cocina Mexican Cuisine
  • So Cal Gourmet Emporium
  • Sunset Strip Steakhouse

Things to do

  • 24-hour fitness centre
  • 4 outdoor pools
  • Full-service spa
  • Pilates classes
  • Sauna
  • Yoga classes

Conveniences

  • Lift

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business centre
  • Conference centre

Outdoors

  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Lift
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Free toiletries
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • Films for purchase
  • Flat-screen TV
  • iPod dock
  • Premium channels
  • TV channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

Outdoor space

  • Furnished balcony or patio

More

  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Turndown service

Similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Sanitation services: MXN 31.12 per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Pool access available from 7:00 AM to 7:00 PM
Children 18 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms

Property is also known as

Planet Hollywood Adult Scene Cancun All Inclusive
Planet Hollywood Adult Scene Resort Spa All Inclusive
Planet Hollywood Adult Scene Cancun Resort Spa All Inclusive

Frequently asked questions

Does Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only have a pool?

Yes, this property has 4 outdoor pools. Pool access is from 7:00 AM to 7:00 PM.

How much does it cost to stay at ?

As of 31 Mar 2023, prices found for a 1-night stay for 2 adults at on 1 May 2023 start from ₹35,568.72, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only pet-friendly?

No, pets are not allowed at this property.

How much is parking at Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only?

Self-parking and valet parking are free at this property.

What time is check-in at Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only?

Check-in is from 3:00 PM - midnight. Late check-in is available during limited hours.

What time is check-out at Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Are there all-inclusive benefits at Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only?

Some rate plans available at this property are all-inclusive.

Where is Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only located?

Situated in Costa Mujeres, this spa hotel is 2.4 mi (3.8 km) from Mujeres Beach and 2.8 mi (4.5 km) from Playa Mujeres Golf Club. Punta Sam Ferry Terminal and Punta Sam Beach are also within 6 miles (10 km).

Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only Reviews

Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 121 out of 275 reviews" "
" "10 - Excellent 44%
Rating 8 - Good. 49 out of 275 reviews" "
" "8 - Good 18%
Rating 6 - Okay. 32 out of 275 reviews" "
" "6 - Okay 12%
Rating 4 - Poor. 36 out of 275 reviews" "
" "4 - Poor 13%
Rating 2 - Terrible. 37 out of 275 reviews" "
" "2 - Terrible 13%

8.3/10

Cleanliness

7.7/10

Staff & service

7.7/10

Amenities

8.2/10

Property conditions & facilities

8.1/10

Eco-friendliness

Reviews

10/10 Excellent

Shelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many choices for food and a couple different pools. Different activities each day.
Stayed 6 nights in Mar 2023

8/10 Good

Jeanette

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We received excellent service for the most part. Some of the staff that went above and beyond to make our stay better were Roxana from the nightclub, Chaga at the bar, Lily at the beach, and Eduardo at the Teppanyaki restaurant.
Stayed 3 nights in Mar 2023

8/10 Good

Denise Necole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in a swim out suite which i recommend. The food was mediocre. There was only Pepsi products on the property. The gift shop prices are extremely high. I wish there was more activities that cater to a 30 and over crowd. The staff and cleanliness were wonderful. I would return to this resort for the room and the buffet.
Stayed 4 nights in Mar 2023

2/10 Terrible

Shaneka

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
The hospitality was a disappointment. The staff barely speak to you. We made dinner reservations for a friend birthday at 830pm. We received our food at 1030pm and it was cold. This was at the sunset steak house. I gave out tips at the pool and never heard a thank you. I reserved a room with 2bds and it was only one bed and a pull out couch bed. No one wants to travel and sleep on a couch pull out bed. We placed “do not disturb” on our day and room service still went into the room. Expedia granted us a free bottle of wine and we never received it. We went on a party boat and was told we will stop for an hour to tour and we was left there for 3hrs. The boat wasn’t a party at all. We did not have fun for my friends birthday. We wasn’t informed about any activities or events happening on the resort. We had to figure everything out alone. Most of the workers don’t know English which is hard to communicate. The food was cold at every restaurant besides catch. The beach food had flies resting on the food and it was still served.
Stayed 4 nights in Mar 2023

6/10 Okay

Sarah

Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 5 nights in Feb 2023

10/10 Excellent

Nila

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Beautiful, clean, and the staff was amazing.
Stayed 4 nights in Feb 2023

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely the nicest staff abs beautiful place!
Stayed 5 nights in Jan 2023

8/10 Good

Scott, Winslow

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice property that is well taken care of and has a lot of ammenities. I really liked that the keys to the doors were on the braclets. I don't like that all of the pools are colder than the Ocean. I go on vacation to relax and enjoy myself not to get into a cold pool and freeze. The food at all of the restaurants was luke warm at best which isn't the greatest but better than cold which some stuff was that way. The drink cups also need to be bigger and replaced they almost look like they are dirty.
Stayed 4 nights in Jan 2023

4/10 Poor

Bryan

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
this was supposed to be an all-inclusive adult resort, but it was attached to the non-adult only resort and all the restaurants and entertainment were on the kid's side. kids screaming and running around in the restaurants, vaping in the lobby and just noisy! we didn't get our room cleaned a couple days, trash laying all over the beaches, no idea whatevents are going on during the day or night

10/10 Excellent

Celeste

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an Amazing time! Our favorite was probably the foam party but we enjoyed everything! We will definitely be back!