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Hilton Cancun, an All-Inclusive Resort

Photo gallery for Hilton Cancun, an All-Inclusive Resort

Exterior
2 outdoor pools
2 outdoor pools
2 outdoor pools
Deluxe Suite, 1 King Bed, Ocean View | View from room

Overview of Hilton Cancun, an All-Inclusive Resort

Hilton Cancun, an All-Inclusive Resort

4.5 star property

8.6/10 Excellent

Popular amenities

  • On private beach
  • Pool
  • All-inclusive
  • Pet-friendly
  • Parking included
  • Free WiFi
Map
Highway 307, Cancun, QROO, 77500

Explore the area

  • Popular LocationXoximilco12 min drive
  • Popular LocationMoon Palace Golf Club23 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)30 min drive
  • Popular LocationPetempich Bay49 min drive

Room options

About this area

Cancun

Located in Cancun, Hilton Cancun, an All-Inclusive Resort is on a private beach. El Rey Ruins and San Miguelito are local landmarks, and travellers looking to shop may want to visit La Isla Shopping Mall and Artisans Market. Travelling with kids? Consider West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park.
Visit our Cancun travel guideOpens in a new window
Map

What's nearby

  • Arrecife de Puerto Morelos National Park - 1 min walk
  • Xoximilco - 12 min drive
  • El Tinto Golf Course - 12 min drive
  • Moon Palace Golf Club - 23 min drive
  • Petempich Bay - 49 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 30 min drive

Restaurants

  • Grand Lobby Bar - 14 min drive
  • Lobby Bar - 3 min walk
  • Cusco - 17 min drive
  • The Grill - 17 min drive
  • Grand Central Buffet - 16 min drive

About this property

Hilton Cancun, an All-Inclusive Resort

4.5-star luxury property by the ocean
You can look forward to free water park access, 2 poolside bars and a swim-up bar at Hilton Cancun, an All-Inclusive Resort. With a private beach, sunloungers and beach umbrellas, this property is the perfect place to soak up some sun. For some rest and relaxation, visit the steam room. Be sure to enjoy a meal at Azulinda Lobby Bar, the on-site restaurant. Stay connected with free in-room WiFi, and guests can find other amenities, such as a terrace and a cafe.
Other perks at this property include:
  • 2 outdoor pools with a waterslide and a swim-up bar
  • Free self-parking and valet parking
  • Tour/ticket information, a 24-hour front desk and concierge services
  • Outdoor furniture, smoke-free property and meeting rooms
Room features
All 714 rooms boast comforts such as 24-hour room service and air conditioning, in addition to thoughtful touches such as free WiFi and desk chairs.
Extra amenities include:
  • Free infant beds, coffee/tea makers and daily housekeeping

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service (limited menu)
Dining availability limited at one or more venues

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Cashless transactions are available for all charges at the property

Safety measures

Hand sanitiser provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free secured self-parking on site
  • Free secured valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 2 poolside bars, 1 swim-up bar and 1 bar
  • 24-hour room service

Restaurants on site

  • Azulinda Lobby Bar
  • Azulinda Market & Cafe
  • Vela Food Hall
  • La Luce
  • Maxal

Things to do

  • 2 outdoor pools
  • Access to nearby outdoor pool
  • Arcade/games room
  • Fitness centre
  • Free water park access
  • Playground
  • Steam room

Family friendly

  • 2 outdoor pools
  • Access to nearby outdoor pool
  • Arcade/games room
  • Free children's club
  • Free cots/infant beds
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Trampoline
  • Water slide

Conveniences

  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Tour/ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Private beachfront location
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • In-room accessibility
  • Roll-in shower (selected rooms)
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cots/infant beds

Bathroom

  • Dressing gowns
  • Hairdryer
  • Towels

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk chair

Similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 1100 per accommodation, per stay
Welcoming dogs only
1 per room (up to 51 lb per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Pet fee: MXN 1100 per accommodation, per stay
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

This property does not have any lifts
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Cancun an All Inclusive Resort
Hilton Cancun, an All-Inclusive Resort Cancun
Hilton Cancun, an All-Inclusive Resort All-inclusive property

Frequently asked questions

Does Hilton Cancun, an All-Inclusive Resort have a pool?

Yes, this property has 2 outdoor pools.

How much does it cost to stay at ?

As of 31 Mar 2023, prices found for a 1-night stay for 2 adults at on 12 Apr 2023 start from ₹26,547.93, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hilton Cancun, an All-Inclusive Resort pet-friendly?

Yes, this property allows dogs (limit 1 per room) with a maximum weight of up to 51 lb per pet. There's a fee of MXN 1100 per accommodation, per stay.

How much is parking at Hilton Cancun, an All-Inclusive Resort?

Self-parking and valet parking are free at this property.

What time is check-in at Hilton Cancun, an All-Inclusive Resort?

Check-in is from 3:00 PM - anytime.

What time is check-out at Hilton Cancun, an All-Inclusive Resort?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Are there all-inclusive benefits at Hilton Cancun, an All-Inclusive Resort?

Yes, the property is all-inclusive. All food and drinks are included.

Where is Hilton Cancun, an All-Inclusive Resort located?

Nestled on the beach, this Cancun property is within a 5-minute walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. Moon Palace Golf Club and El Tinto Golf Course are also within 6 miles (10 km).

Hilton Cancun, an All-Inclusive Resort Reviews

Hilton Cancun, an All-Inclusive Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 649 out of 1093 reviews" "
" "10 - Excellent 59%
Rating 8 - Good. 240 out of 1093 reviews" "
" "8 - Good 22%
Rating 6 - Okay. 104 out of 1093 reviews" "
" "6 - Okay 10%
Rating 4 - Poor. 53 out of 1093 reviews" "
" "4 - Poor 5%
Rating 2 - Terrible. 47 out of 1093 reviews" "
" "2 - Terrible 4%

9.3/10

Cleanliness

8.9/10

Staff & service

8.6/10

Amenities

9.1/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Farhana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2023

8/10 Good

Flavio M

Travelled with family
Liked: Cleanliness, property conditions & facilities
I didn’t like the service at the restaurants and pool. It take too long time or long lines to get a drink or food. I think it’s because the staff is not enough for the number of guests.
Stayed 4 nights in Mar 2023

8/10 Good

alexa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing time with this resort drinks were AMAZING staff was so attentive. The only thing I will say is the property is super secluded, which is not a problem, but don’t intend on going back-and-forth because the taxis will be pretty expensive. They have affordable excursions available with transportation at the hotel so you can wait to book until you get there. Also, there’s a lot of information that may not be available online but you will have access to when you get. There is so many other amenities and promotions. The food was good for all inclusive. I think people forget that these people are making food for thousands of customers per day so it’s not going to be perfect but I can’t say I disliked anything would definitely be returning
Stayed 3 nights in Mar 2023

10/10 Excellent

Michel

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Extremely high quality for an all inclusive. Would stay there again anytime.
Stayed 3 nights in Mar 2023

2/10 Terrible

Yevhen, Williamsburg

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
This is absolutely a terrible place. It’s newer-that’s the only plus. They prefer large conferences to regular customers. We were told they don’t have a space for lunch and dinner buffets twice because a large conference occupied it. You could not get a drink at the bar for 3 days for the same reason because they were all there as well. Next we were not allowed to swim because of apparently a crocodile. We were not allowed to open an umbrella because of the wind. The pool was broken as well, so the only option was to stay in the room. Food was mediocre, very poor buffets, service was non existent, I have not seen such rude staff in any all inclusive a I have been. Only few people were good. Drinks were so sweet you could not drink it, felt like antibiotics, overall never again would we stay at this property. And none of the management or employees could care less for any of the concerns and were walking with a smear smile
Stayed 8 nights in Mar 2023

8/10 Good

XIUBANG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2023

10/10 Excellent

Theresa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The overall stay was fantastic. Staff was friendly and speedy. Very clean. Food was excellent. Sunan Grill had several options... from sushi to pad thai to grilled options. All very good. The gym was great. Lots of options to do your own thing or several class options to participate in.

10/10 Excellent

Olesia

Liked: Cleanliness
Really good hotel for your vacation
Stayed 3 nights in Mar 2023

6/10 Okay

Conor

Travelled with family and small children
The property still needs to work out some safety kinks. While the overall design and finishes are very high, there are several design flaws regarding safety that need to be remedied, particularly relating to the slippiness of the tiles around the pool and in the pool. The water park was very fun with our toddler but many of the elements seem to be broken or turned off due to most likely safety concerns, notably the big red bucket for which I was reminded daily by my toddler! The quality of the food in the restaurants was most disappointing. We really were unwhelmed at every sit down restaurant except the main buffet for which we didn't have any expectations. The staff were in general very friendly but seems at capacity under pressure and most likely lacked receiving high level of customer service training. The hotel was at peak capacity so I understand it can be challenging to perform to the highest standards under this strain. Used cups and plates outside people's doors was a frequent sight as was glasses and beer cans nearly in the morning around the hotel and pool area. Cleanliness was noticeably noot too the highest standards in these instances.
Stayed 5 nights in Mar 2023

10/10 Excellent

Marc

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, beach isn’t the best. Food was amazing, restaurants and the lunches carts make it great! No competition so they overcharge for everything, coconuts are $12 each! The overall experience was great it’s a new construction and beautiful décor throughout.
Stayed 10 nights in Mar 2023