Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

Recharge with relaxing spa treatments or thrill with water activities like lazy rivers, all under sunny skies and excellent amenities.

Choose dates to view prices

Where to?

Dates

January 2026

24

February 2026

Building design - Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive (Playa del Carmen)

Creator video - submitted by Sallytrubella Travel Shop

Lobby sitting area - Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive (Playa del Carmen)

Restaurant - Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive (Playa del Carmen)

Free self-parking - Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive (Playa del Carmen)

Nickelodeon Hotels & Resorts Riviera Maya offers a beachfront experience with a free water park, scuba diving, and two swim-up bars. Guests can enjoy NÁAY SPA, six restaurants, free in-room WiFi, on-site shopping, kid-friendly features, and attentive staff.

VIP Access

Very good

Popular amenities

Pool
Hot tub
All-inclusive
Spa
Free airport shuttle

₹63,108 total

includes taxes & fees

2 Feb - 3 Feb

Get more when you're a member

Save 15% or more on select VIP Access properties when you reach Silver tier or above
Experience top-rated quality and exceptional service
Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Learn more

Room options

Check availability for these dates

Tonight

Jan 24 - Jan 25

Tomorrow

Jan 25 - Jan 26

All rooms

3+ beds

1 bed

Showing 30 of 30 rooms

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Suite Superior with Sea View

581 sq ft
Sleeps 5

Suite Standard with Sea View

581 sq ft
Sleeps 5

Suite Premium with Pool View

2368 sq ft
Sleeps 7

Penthouse, Oceanfront (SWIM-UP KING SUITE)

Exceptional

Highlights

Furnished balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free cots/infant beds

Free minibar items

581 sq ft
1 bedroom
Sleeps 5
1 King Bed, 1 Single Murphy Bed and 1 Single Sofa Bed
Ocean view

Penthouse, Oceanfront (SWIM-UP QUEEN SUITE)

Highlights

Furnished balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free cots/infant beds

Free minibar items

581 sq ft
1 bedroom
Sleeps 5
2 Queen Beds and 1 Single Sofa Bed
Ocean view

Suite, Oceanfront (SWIM-UP KING)

Wonderful

Highlights

Furnished balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free cots/infant beds

Free minibar items

581 sq ft
1 bedroom
Sleeps 5
1 King Bed, 1 Single Murphy Bed and 1 Single Sofa Bed
Ocean view

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL KING)

Exceptional

Highlights

Furnished balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free cots/infant beds

Free minibar items

581 sq ft
1 bedroom
Sleeps 5
1 King Bed, 1 Single Murphy Bed and 1 Single Sofa Bed
Ocean view

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL QUEEN)

Good

Highlights

Furnished balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free cots/infant beds

Free minibar items

581 sq ft
1 bedroom
Sleeps 5
2 Queen Beds and 1 Double Sofa Bed
Ocean view

Suite, Oceanfront (SWIM-UP QUEEN)

Wonderful

Highlights

Furnished balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free cots/infant beds

Free minibar items

581 sq ft
1 bedroom
Sleeps 5
2 Queen Beds and 1 Single Sofa Bed
Ocean view

Big Kahuna Suite

Highlights

Furnished balcony

Separate dining area

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free cots/infant beds

1163 sq ft
2 bedrooms
Sleeps 7
1 King Bed, 2 Queen Beds, 1 Single Murphy Bed and 1 Single Sofa Bed
Ocean view

Lair Suite

Highlights

Furnished balcony

Separate dining area

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free cots/infant beds

1163 sq ft
2 bedrooms
Sleeps 7
1 King Bed, 2 Queen Beds, 1 Single Murphy Bed and 1 Single Sofa Bed
Ocean view

Pineapple Suite

Highlights

Furnished balcony

Separate dining area

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free cots/infant beds

1163 sq ft
2 bedrooms
Sleeps 7
1 King Bed, 2 Queen Beds, 1 Single Murphy Bed and 1 Single Sofa Bed
Ocean view

Swim-up Oceanfront Pool Deck Level King Suite

Sleeps 5

Suite, Connecting Rooms, Oceanfront (SWIM-UP)

Highlights

Furnished balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free cots/infant beds

Free minibar items

Sleeps 10
1 King Bed, 2 Queen Beds, 2 Double Sofa Beds and 1 Single Murphy Bed
Ocean view

Penthouse, Connecting Rooms, Oceanfront (SWIM-UP SUITE)

Highlights

Furnished balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free cots/infant beds

Free minibar items

Sleeps 10
1 King Bed, 1 Single Murphy Bed, 2 Double Sofa Beds and 2 Queen Beds
Ocean view

Suite, Connecting Rooms (SWIM-UP POOL DECK LEVEL)

Highlights

Furnished balcony

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free cots/infant beds

Free minibar items

Sleeps 10
1 King Bed, 1 Single Murphy Bed, 2 Double Sofa Beds and 2 Queen Beds
Ocean view

Suite with Sea View

1377 sq ft
Sleeps 8

Suite with Sea View

1377 sq ft
Sleeps 4

Suite with Sea View

1377 sq ft
Sleeps 4

Swim-up Oceanfront Pool Deck Level Queen Suite

Sleeps 4

Swim-up Oceanfront King Suite

Sleeps 3

Penthouse Swim-up Oceanfront Connecting Suite

Sleeps 5

Swim-up Oceanfront Connecting Suite

Sleeps 5

Swim-up Pool Deck Level Connecting Suite

Sleeps 5

Big Kahuna Suite

Sleeps 5

Penthouse Swim-up Oceanfront King Suite

Sleeps 4

the Lair Suite

Sleeps 5

Penthouse Swim-up Oceanfront Queen Suite

Sleeps 4

Swim-up Oceanfront Queen Suite

Sleeps 3

the Pineapple Suite

Sleeps 5

About the area

Located in Playa del Carmen, Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive is on the beach. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. Travelling with kids? Consider Temazcal Natura, or check out an event or a game at Mario Villanueva Stadium Madrid. Take the opportunity to explore the area for water adventures such as swimming. Visit our Playa del Carmen travel guide

Carretera Cancun Tulum Km 45, Riviera Maya, Playa del Carmen, QROO, 77710

What's nearby

Mamitas Beach
19 min walk - 1.6 km
Quinta Avenida
3 min drive - 2.2 km
Playa del Carmen Main Beach
4 min drive - 2.5 km
Plaza Las Americas
17 min walk - 1.5 km
Punta Esmeralda Beach
7 min drive - 1.8 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.)
44 min drive

Restaurants

El Mar Y Tierra
9 min drive
Don Miquel
13 min drive
La Hacienda
11 min drive
El Cocotal
6 min drive
Guacamaya Bar
9 min drive

About this property

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

Luxury all-inclusive hotel near Quinta Avenida

A free return airport shuttle, free water park access and 2 swim-up bars are just a few of the amenities provided at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive. This hotel is a great place to bask in the sun with a beachfront location and scuba diving. Indulge in a hot stone massage, a facial and a body scrub at Náay Spa, the on-site spa. Be sure to enjoy a meal at any of the 6 on-site restaurants. Pilates classes and yoga classes are offered at the 24-hour health club; Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive also has a free food/drink shopping service, a free daily manager's reception and shopping on-site. Free in-room WiFi is available to all guests, along with a garden and a playground.

You'll also find perks such as:

An outdoor pool and a children's pool, along with a lazy river, a waterslide and 2 swim-up bars
Free self-parking
Limo/town car service, supervised childcare (surcharge) and a 24-hour front desk
Smoke-free property, evening entertainment and a lift
Guest reviews speak highly of the family-friendly amenities and helpful staff

Room features

All 280 individually furnished rooms offer comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as furnished balconies and laptop-friendly workspaces.

Other amenities include:

Changing tables, children's slippers and children's dinnerware
Hypo-allergenic bedding, Frette Italian sheets and memory foam beds
2 bathrooms with rainfall showers and deep-soaking baths
Smart TVs with satellite channels
Wardrobes/cupboards, separate sitting areas and childcare services

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included

24-hour room service

Land activities

Fitness facilities

Children's club

Lessons/classes/games

Aerobics

Cooking

Dancing

Pilates

Yoga

Entertainment

On-site entertainment and activities

On-site live performances

Theme parties

Similar properties

9 bars/lounges, 5 swim-up bars, beach bar

On private beach
Pool
Breakfast included
All-inclusive

₹79,550 total

includes taxes & fees

25 Jan - 26 Jan

Pool
Hot tub
Breakfast included
All-inclusive

₹36,452 total

includes taxes & fees

3 Feb - 4 Feb

Pool
All-inclusive
Free airport shuttle
Parking included

₹56,206 total

includes taxes & fees

28 Jan - 29 Jan

3 outdoor pools, pool cabanas (surcharge), pool umbrellas

Pool
Breakfast included
All-inclusive
Spa

₹75,576 total

includes taxes & fees

1 Feb - 2 Feb

Compare similar properties

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

24-hour free return airport shuttle
Limo/town car service
Free self parking on site
Limited on-site self parking

Food and drink

2 swim-up bars
3 bars/lounges
6 restaurants
Coffee and tea in common areas
Free daily manager's reception

Restaurants on site

BIKINI BOTTOM BAR™
GOOD BURGER™
PIAZZA™
YACHT CLUB, WORLD CUISINE

Things to do

24-hour health club
Children's pool
Evening entertainment
Fitness classes
Free children's club
Free water park
Full-service spa
Games
Lazy river
Outdoor pool
Pilates classes
Playground
Sauna
Scuba diving
Shopping
Steam room
Waterslide
Yoga classes

Family friendly

Changing table
Children's dinnerware
Children's games
Children's pool
Free children's club
Free water park access
Grocery/convenience store
In-room babysitting
In-room cot
Laundry facilities
Lazy river
Outdoor pool
Playground
Supervised activities for children (surcharge)
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Grocery/convenience store
Hair salon
Laundry facilities
Safe at front desk
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Free grocery shopping service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Outdoors

Free pool cabanas
Garden
On the beach
Outdoor entertainment area
Outdoor furniture
Pool loungers

Full-service spa

7 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Manicures/pedicures
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Lift

More

1 building
6 floors
Built in 2021
Smoke-free property

Room amenities

Bedroom

Free cot
Frette Italian sheets
Hypo-allergenic bedding
Memory foam mattress

Bathroom

2 private bathrooms
Children's robes
Children's slippers
Deep soaking bathtub
Dressing gowns
Hair dryer
Rainfall showerhead
Separate bathtub and shower
Shampoo
Slippers
Soap
Toilet paper
Toothbrush and toothpaste
Towels provided

Entertainment

Smart TV with cable/satellite channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Free stocked minibar
Restaurant dining guides

More

Air conditioning
Connecting rooms available
Desk
Individual decor
Individual furnishings
Iron/ironing board
Laptop workspace
Phone
Safe
Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available.

Free cots are available on request at the property

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Property Registration Number OPERADORA GENTION SA DE CV

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

No pets and no service animals are allowed at this property

A car is not required for transport to and from this property

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Nickelodeon Hotels Resorts Riviera Maya

Nickelodeon Hotels Resorts All Inclusive Riviera Maya

Nickelodeon Hotels Resorts Riviera Maya Gourmet by Karisma

Frequently asked questions

Does Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

As of 24 Jan 2026, prices found for a 1-night stay for 2 adults at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive on 2 Feb 2026 start from ₹51,900.5, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

Self-parking is free at this property.

What time is check-in at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

Check-in start time: 4:00 PM; check-in end time: midnight.

What time is check-out at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

Checkout is at 11:00 AM.

Does Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive provide a shuttle to the airport?

Yes, there's a free airport shuttle.

Are there all-inclusive benefits at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include aerobics classes, cooking classes, pilates classes and more.

Where is Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive located?

Nestled on the beach, this Playa del Carmen hotel is within 2 mi (3 km) of Guadalupe Church, Playa del Carmen Main Beach and Quinta Avenida. Playa Avenida Colosio and Playa 88 are also within 1 mile (2 km).

Have a question?

Get instant answers with AI powered search of property information and reviews.

Ask a question

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive Reviews

8.4

Very good

9.0

Cleanliness

8.8

Amenities

8.6

Staff & service

9.0

Property conditions & facilities

10/10 Excellent

ALMA

18 Jan 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Was amazing. A hotel for kids that partents enjoy 1000%

Stayed 2 nights in Jan 2026

10/10 Excellent

Topazio

21 Jan 2026

Liked: Cleanliness, property conditions & facilities

The room was amazing! Staff was amazing since the moment we enter the hotel! One of the staff name Santiago was amazing! He was always messaging if everything was good if we needed anything. My kids loved everything about it. I will be returning back :).

Stayed 4 nights in Jan 2026

8/10 Good

Esmeralda

5 Dec 2025

Liked: Cleanliness, property conditions & facilities

The rooms were clean, the facility was clean and everyone was helpful and welcoming.

Stayed 4 nights in Nov 2025

10/10 Excellent

Danny Da

17 Jan 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My kids really enjoyed every second of this vacations. The rooms were big and comfortable. The service was top notch. We enjoyed all the shows that were offered specially the one on Tuesday. The pijama breakfast was an amazing experience, but they did not offer as much as in the spatula restaurant. The food in good burger and the pizza place were amazing all the other restaurants were at hit or miss depending on the day. Overall, we enjoyed everything about this resort.

Stayed 4 nights in Jan 2026

10/10 Excellent

Rushdi

28 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

The best experience for kids ever, highly recommend it, at the beginning you need to get to know the facility and the stuff are very helpful, food is the best , many many activities specially for kids, rooms and room services are above and beyond , very clean , very attractive and beautiful, pool water cleaner than ozarka water, I am traveler and have been in many places around the world, this one is from my top list for families with kids 1-15 , yes its expensive little bit but worth every penny and more.

Stayed 3 nights in Dec 2025

10/10 Excellent

Monica

28 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Clean room everyday nice staff! Also the view is amazing!

Stayed 3 nights in Oct 2025

10/10 Excellent

Ravinder

30 Nov 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

All the staff at the resort were friendly and showed a lot of patients and respect. The room was cleaned everyday with care. The restaurants had great food and catered to our kids allergies.

Stayed 5 nights in Nov 2025

6/10 Okay

Mark

3 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

We weren’t a fan of the concierge trying to sell us some exclusive membership under the guise of a free breakfast. Also, a basketball court or some outdoor sports would have been fun. We also found that a grab and go snack option at the residence building would be a helpful addition for the post-brunch/pre-dinner munchies that we often experienced. But the waterpark and activities were fun, the room was comfortable, and the food was good.

Stayed 6 nights in Dec 2025

10/10 Excellent

Estephany

22 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Will definitely be returning! Clean everything, amazing staff!

Stayed 3 nights in Oct 2025

8/10 Good

Dennis

28 Nov 2025

Very good. Very clean.

Stayed 7 nights in Nov 2025

10/10 Excellent

Dunia

26 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great family time

Stayed 5 nights in Sep 2025

10/10 Excellent

zarekeia

15 Jul 2025

Liked: Cleanliness

I loved this property it is modern, clean, and the food/drinks were excellent

Stayed 3 nights in Jul 2025

8/10 Good

Terrell

19 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We enjoyed the property and the staff at the hotel and water park were excellent

Stayed 4 nights in Jul 2025

10/10 Excellent

Julia

8 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Best vacation with kids!

Stayed 4 nights in Jul 2025

8/10 Good

Juana G

22 Jun 2025

Liked: Cleanliness, amenities, property conditions & facilities

Great place to take the kids for vacation

Stayed 5 nights in Jun 2025

10/10 Excellent

Chase

13 Jun 2025

Liked: Cleanliness, amenities, property conditions & facilities

Very kid friendly, and the staff was very accommodating!

Stayed 5 nights in Jun 2025

6/10 Okay

Ilana

29 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

We stayed at Nickelodeon Resort as a party of five (two adults, kids 4, 5 and 9) and left with mixed feelings: the entertainment team at the waterpark and theatre was outstanding and the kids loved the character meet-and-greets, and our room was comfortable with a well-stocked fridge and a balcony pool, but many other aspects fell short for the price. Dining was mediocre and service inconsistent—we repeatedly waited to be seated (even at the buffet) and often had to flag down servers—while the hotel is about 2 miles from the main lobby/park and shuttle waits with young children were inconvenient (management did provide a go-cart for the rest of our stay after we complained). Other negatives: character dining is an expensive add-on, the café has very limited morning hours, and there’s little for older kids beyond the waterpark. Overall, fun entertainment but logistical and service issues mean we won’t be returning.

Stayed 6 nights in Dec 2025

10/10 Excellent

Sharon

30 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great resort for families with kids of all ages.

Stayed 4 nights in Apr 2025

10/10 Excellent

Jessica

24 Jun 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Love love love this resort. Clean luxury and all inclusive. Definitely coming back.

Stayed 3 nights in Jun 2025

10/10 Excellent

Leonel

5 Jul 2025

Liked: Cleanliness, amenities, property conditions & facilities

Nice for kids

Stayed 3 nights in Jun 2025

10/10 Excellent

Carlos

22 Jun 2025

The service was great

Stayed 3 nights in Jun 2025

4/10 Poor

Brenda

31 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The facilities are beautiful and enjoyable and the staff are very friendly and helpful. Sadly we were not able to enjoy our stay due to getting sick after consuming the food from the buffet in the resort

Stayed 2 nights in Jul 2025

10/10 Excellent

Chrystal

8 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Love this resort, will definitely be going back. Alex that works in the Italian restaurant is the best.

Stayed 4 nights in Feb 2025

8/10 Good

Kathleen

10 Jan 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We went January 2026. I know the resort is more expensive than the average so I’ll give you pros and cons from us (family of 4, with 2 kids 6 and 8). Pros: Cleanest resort we have been to by far. Service was excellent. It was also VERY quiet when we went though so didn't have to fight over chairs etc. (not sure if you even have to here?) Lots of entertainment options for littles, waterpark is super fun! Downsides (IMO) - The water park (aqua nick), main lobby building and hotel are all separate. So you have to shuttle to everything. (Like... through a forest. Not walkable with little ones) We understand why (people there can go to the water park for the day and other resorts come for the day, so for safety they keep hotel separate). However, we did wish at least the main building was close because we skipped night events sometimes because we didn't feel like waiting in line for a shuttle to get there. Nothing happens at the hotel building. There are still wonderful restaurants etc in hotel building but otherwise... it was kinda boring there. (again... for us. We like night parties etc) Also It’s NOT a beach resort if you like beaches. They do their best with up-keep but it is a small beach area.

Stayed 6 nights in Jan 2026