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Bahia Principe Grand Tulum - All Inclusive

4.0 star property
Upscale property with pools and private beach
VIP Access

Choose dates to view prices

your current months are June, 2024 and July, 2024.
June 2024
July 2024

Photo gallery for Bahia Principe Grand Tulum - All Inclusive

3 outdoor pools, pool umbrellas, pool loungers
Children’s area
1 bedroom, in-room safe, desk, laptop workspace
Theatre show
Buffet
Reviews
8.4

Very good

Popular amenities

  • Free WiFi
  • Spa
  • Hot tub
    Hot tubHot tub
  • On private beach
    On private beachOn private beach
  • Pool
    PoolPool
  • Bar
    BarBar

Check-in time

3:00 PM

Check-out time

12:00 PM

Explore the area

Map
Crta Chetumal - Cancun Km 250, Akumal, QROO, 77760
  • Popular LocationRiviera Maya Golf Club16 min walk
  • Popular LocationAktun Chen16 min walk
  • Popular LocationAkumal Beach11 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)81 min drive

Most relevant reviews

ExperimentalCarousel

8/10 Good

Overall I found the Gran Bahía Príncipe Tulum an excellent choice of resort with great amenities on the doorstep. Pro’...
Adam
Feb 10, 2024
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Room options

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Sofa bed - queen
Blackout curtains
  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Sofa bed - queen
Blackout curtains
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for 2 Bedroom Suite

1 bedroom, in-room safe, desk, laptop workspace

2 Bedroom Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LCD TV
  • 35 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Sofa bed - queen
Blackout curtains
  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

1 bedroom, in-room safe, desk, laptop workspace

Junior Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Sofa bed
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room (Superior 2+2)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior 2+2)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Sofa bed - queen
Blackout curtains
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Sofa bed - queen
Blackout curtains
  • 31 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Sofa bed - queen
Blackout curtains
  • 31 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Sofa bed - queen
Blackout curtains
  • 31 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Sofa bed - queen
Blackout curtains
  • 31 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Sofa bed - queen
Blackout curtains
  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Sofa bed - queen
Blackout curtains
  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Sofa bed - queen
Blackout curtains
  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Sofa bed - queen
Blackout curtains
  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior 2+2)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior 2+2)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Sofa bed - queen
Blackout curtains
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior 2+2)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior 2+2)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Sofa bed - queen
Blackout curtains
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior 2+2)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior 2+2)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Sofa bed - queen
Blackout curtains
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior 2+2)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior 2+2)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Sofa bed - queen
Blackout curtains
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

1 bedroom, in-room safe, desk, laptop workspace

Junior Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Sofa bed - queen
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

1 bedroom, in-room safe, desk, laptop workspace

Junior Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Sofa bed - queen
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

1 bedroom, in-room safe, desk, laptop workspace

Junior Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Sofa bed - queen
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

1 bedroom, in-room safe, desk, laptop workspace

Junior Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Sofa bed - queen
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for 2 Bedroom Suite

1 bedroom, in-room safe, desk, laptop workspace

2 Bedroom Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LCD TV
  • 31 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for 2 Bedroom Suite

1 bedroom, in-room safe, desk, laptop workspace

2 Bedroom Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LCD TV
  • 31 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for 2 Bedroom Suite

1 bedroom, in-room safe, desk, laptop workspace

2 Bedroom Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LCD TV
  • 31 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for 2 Bedroom Suite

1 bedroom, in-room safe, desk, laptop workspace

2 Bedroom Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LCD TV
  • 31 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Sofa bed - queen
Blackout curtains
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Sofa bed - queen
Blackout curtains
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Sofa bed - queen
Blackout curtains
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Sofa bed - queen
Blackout curtains
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the area

Akumal

Located in Akumal, Bahia Principe Grand Tulum - All Inclusive is on a private beach. Xel-Há Park is a popular attraction and the area's natural beauty can be seen at Akumal Beach and Half Moon Bay. Travelling with kids? Consider Akumal Ecological Center and El Toh Ecopark. Windsurfing offers a great chance to get out on the surrounding water, or you can seek out an adventure with ecotours and hiking/biking trails nearby.
Visit our Akumal travel guideOpens in a new window

What's nearby

  • Riviera Maya Golf Club - 16 min walk
  • Aktun Chen - 16 min walk
  • Yal-ku Lagoon - 10 min drive
  • Akumal Beach - 11 min drive
  • Half Moon Bay - 17 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 70 min drive

Restaurants

  • ‪Thali Restaurant - ‬5 min walk
  • ‪Restaurant Kukulkan - ‬16 min walk
  • ‪Restaurante Yucatan - ‬4 min walk
  • ‪Lobby Pub - ‬15 min walk
  • ‪Mikado - Restaurante Japonés - ‬15 min walk

About this property

Bahia Principe Grand Tulum - All Inclusive

Upscale all-inclusive property near Xel-Há Park
A free breakfast buffet, 27 holes of golf and a marina are just a few of the amenities provided at Bahia Principe Grand Tulum - All Inclusive. With a private beach, a beach bar and beach massages, this property is the perfect place to soak up some sun. Indulge in a massage, a manicure/pedicure and a body wrap at SPA Bahia Principe, the on-site spa. At the 7 on-site restaurants, enjoy breakfast, lunch, dinner and international cuisine. The gym offers yoga classes and fitness classes; other things to do include scuba diving, beach volleyball and parasailing. Stay connected with free in-room WiFi, and guests can find other amenities, such as a nightclub and a swim-up bar.
Other perks at this property include:
  • 3 outdoor pools and a children's pool, with a waterslide, sunloungers and pool umbrellas
  • Free self-parking
  • Free bike hire, 5 outdoor tennis courts and a round-trip airport shuttle (surcharge)
  • An electric car charging station, express check-out and meeting rooms
  • Guest reviews speak well of the family-friendly amenities, bar and pool
Room features
All 978 rooms have comforts such as laptop-friendly workspaces and air conditioning, as well as perks such as free WiFi and safes. Guests reviews say good things about the clean rooms at the property.
Extra conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Bathrooms with Jetted bath and rainfall showers
  • LCD TVs with satellite channels
  • Wardrobes/cupboards, balconies and free infant beds

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

Buffet and à la carte meals, snacks and select beverages included
In-room minibar (some restrictions)
Limited gourmet or à la carte dining

Water activities

Kayaking
Snorkelling
Surfing/body boarding
Windsurfing

Land activities

Cycling
Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
Access to off-site nightclubs
On-site live performances
Theme parties

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge)
  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 5 bars/lounges
  • 7 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Don Pablo
  • La Gran Tortuga
  • Tequila
  • Thali
  • Yucatan

Things to do

  • 27 holes of golf
  • 3 outdoor pools
  • 5 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Bicycle tours
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Golf carts
  • Golf clubs/equipment
  • Gym
  • Kayaking
  • Library
  • Mini golf
  • Nightclub
  • Parasailing
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Spa tub
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free cot
  • Laundry facilities
  • Mini golf
  • Playground
  • Pool gate
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • Marina
  • On a private beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Room service

Outdoor space

  • Balcony

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Sanitation services: USD 1.8 per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have any lifts
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

All Inclusive Bahia
All Inclusive Tulum
Bahia All Inclusive
Grand Bahia Principe Tulum All Inclusive All-inclusive property
Grand Bahia Principe Tulum All Inclusive Akumal
Principe Bahia
Principe Tulum
Tulum Bahia
Tulum Principe
Tulum Principe Bahia
Grand Bahia Principe Tulum Akumal
Bahia Principe Tulum Inclusiv
Grand Bahia Principe All Inclusive
Grand Bahia Principe

Frequently asked questions

Does Bahia Principe Grand Tulum - All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

Is Bahia Principe Grand Tulum - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Bahia Principe Grand Tulum - All Inclusive?

Self-parking is free at this property.

What time is check-in at Bahia Principe Grand Tulum - All Inclusive?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at Bahia Principe Grand Tulum - All Inclusive?

Checkout is at noon.

Does Bahia Principe Grand Tulum - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at Bahia Principe Grand Tulum - All Inclusive?

Yes, the property is all-inclusive. Activities include windsurfing, snorkelling, kayaking and more.

Where is Bahia Principe Grand Tulum - All Inclusive located?

Nestled on the beach, this Akumal property is 0.8 mi (1.3 km) from Riviera Maya Golf Club and 2.7 mi (4.3 km) from Akumal Beach. Xcacel Beach and Aktun Chen are also within 2 miles (3 km).

Bahia Principe Grand Tulum - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 753 out of 1383 reviews" "
Rating 8 - Good. 321 out of 1383 reviews" "
Rating 6 - Okay. 154 out of 1383 reviews" "
Rating 4 - Poor. 77 out of 1383 reviews" "
Rating 2 - Terrible. 78 out of 1383 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Jennifer

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only reason I would not give this place 5 stars in every option is because there is no A/C while eating in the food court. There restaurants on location have A/C and so do their rooms. You can go visit their other hotels within the property. They also have a small shopping center apart from the hotel. The hotels have shops on site as well.
Stayed 7 nights in Jun 2024

6/10 Okay

Janira

Travelled with family
Recently visited with my Sister. We traveled with our kids and partners, the resort itself is big and has a lot of wild life that the kids enjoyed! The staff was very kind and helpful especially at the buffet. My son was still drinking milk from a bottle we would call room service and they would bring us a carton gladly. THE ONLY DOWN SIDE was that only our rooms had ac. For the first two days we were sweating while eating and the kids were very fussy rightfully so. Besides that the pools room and food were good. 7.5/10
Stayed 7 nights in Jun 2024

4/10 Poor

Alissa

Travelled with family and small children
Disliked: Staff & service
My review about Bahía Principle is eh. It’s a beautiful resort, but they could way better. Overall the stay was fine, no issues with the room itself etc. My problem was with the staff itself and not all of them were bad. Edwin who worked at the buffet was amazing, also Enrique who worked at the bar by the pool. I traveled with my husband, two sons and mother in law. When we first checked in my mother in law was on a whole different section of the resort meanwhile we asked ahead of time if we could be placed close together, they stated they never received the message. In order to move her closer, they downgraded her suite, which was fine. Until she went into her room for the first time and there were ppl already assigned to that room. When we went to front desk to tell them, they were very rude and nonchalant about the whole incident. They changed her room again and she was right upstairs from us. When she went into that room her TV didn’t work at all! She had to call 3 times for it to be fixed until it finally was. Also, it was mine and my husband’s anniversary so i went to guest services to have them decorate the room for our anniversary to surprise him. They stated it would be done between the hours of 9-6. IT WAS NEVER DONE. I was so disappointed! Also, like I stated I traveled with my sons who are 9 and 2. I called front desk to ask about juice being put in our mini fridge for the kids, I was given an attitude and told they don’t offer juice for the mini fridge only water
Stayed 5 nights in Jun 2024

4/10 Poor

Leslie

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
I would not stay at any of the resorts nor would I recommend.it was one thing after another and they didn’t seem to care.
Stayed 5 nights in Jun 2024

10/10 Excellent

CaseyLee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay- incredible staff. The animals running around the property make it very exciting for kids, even just walking to dinner. Clean pools, good food. Won’t go back to Akumal in June though, as the ocean has a seaweed influx that makes the beach and ocean unsuitable.
Stayed 7 nights in Jun 2024

6/10 Okay

Candice

Liked: Cleanliness, property conditions & facilities
First of all the resort is HUGE - you either have to enjoy walking or be ok with taking shuttles around the property to get anywhere. All the restaurants and amenities are highly spread out. My husband and I have been to Cancun/mayan riviera many times but this was the first time we stayed at the Bahia because of our kiddos. The property grounds are beautiful and well-kept. We were lucky enough to stay in one of the newly renovated rooms - it was gorgeous. However, the rooms shampoo/body wash containers were empty and never refilled, there was no soap in the room to wash your hands etc. We figured this was due to the fact it’s an “eco-conscious” hotel so it allowed them to just forgo all basic room toiletries. Nonetheless, the room was really nice and the beds were comfortable. The kids water parks (tulum and coba) were amazing. The playground looked really cool but it was closed unfortunately. CONS Food is horrible - we just stopped eating at the buffet all together because it was just sub-par. The restaurants and drinks were horrible too. We just ate the grilled chicken from andale burger and drank canned beer in the end. To top it off the eating area was like eating in a hotbox - ZERO AC. There was actually no AC anywhere on the resorts except for in your room. So be prepared to sweat and be uncomfortable anywhere you go. It was especially hard on our kiddos. Don’t stay here if you’re a foodie. We definitely won’t be back even though it was fun for the kids.
Stayed 3 nights in Jun 2024

10/10 Excellent

Monica Enid

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was amazing. I would change some of the food at the buffet but other than that it was wonderful
Stayed 4 nights in Jun 2024

10/10 Excellent

Naimah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Beach wasn’t usable due to seeweed. Bummer. They were cleaning all week. Food was good. Hard to get reservations at specialty locations. Pool was great. Service phenomenal.
Stayed 4 nights in Apr 2024

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024

8/10 Good

AKS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tequila restaurant needs to improve its customers satisfaction , I only got reservation at 9pm and most of the items in buffet were missing . Also the buffet at grandtulum needs to refill its food for lunch and dinner times especially when there is still an hour to closing time. Coba buffet and service is very good and satisfying.
Stayed 6 nights in May 2024