Riviera Maya Honeymoon Holidays

Great stay, met with some unexpected events (the elevator was inoperable during my stay but was repaired by the time I left. Things happen no problem I got more steps counts for the day literally. The Pool Plunge took too long to fill up due to piping issues,and again it was filled up the day I left so I didn't get to enjoy it. The reason I stated these hiccups is because I wanted to point out that management did take quick and reasonable actions to correct and accommodate me. The staff members Thomas, Sophie ,Victoria at the front desk were phenomenal! All employees were very cordial as well.

Food was okay, but not great. Everything else was perfect!

This resort is beautiful and the staff is always smiling and happy to help. They had continuous activities throughout the day and night which was great for my tween kids! The only negative thing I can say about this resort is the food. The buffet was small with not many options and little variety. We stayed 5 days and you could count on what would be there for breakfast/lunch/dinner. Little to no white meat offered, primarily fish and pork.

This hotel is a gem and I wished my family and I had more than 5 days to stay. The staff are wonderful, the rooms are beautiful (ours had a patio pool and double showers in the bathrooms), the spa facilities are really worth mentioning (any guest can use them regardless of whether you are getting treatments or not), and food was delicious. There are plenty of bikes to use on the property so we loved cycling between our rooms and the beachfront pool and restaurants. It was truly relaxing and I can’t wait to go back.

Easy access to Xcaret Park

Booked the swim up pool room and loved it. Went for birthday and we told them and they sent complementary wine and chocolates and then again once we told them we got engaged! Reservation restaurants were okay but the portions are small and the buffet was not good. Same options for lunch and dinner and same every night. Only had like 2 main buffet lines that changed foods everything else was the same. When sitting at buffet we had to ask every time for water after waiting 5-10 mins. The adult side is very small. The swim up pool room is apart of adult only but they only have 1 small pool that is adults only. Literally every single thing else has kids and we were thinking it would be separate with kids and family one side and adults have their own side but no just one pool. Every restaurant but one breakfast one is family friendly so if you’re wanting separate adult and family resorts this is not that. A lot of the workers also don’t really pay too much attention and overlook English speaking families. And a lot of workers are racist. I’m white and my boyfriend is black and we got overlooked so many times even when we got to wherever before anybody else. Many times we’d be at the bar before other people and they wouldn’t come over and they weren’t busy but when other people white or Spanish speaking, would show up they would go straight to them and we’d have to ask every time to be helped and then they always had some attitude.

This hotel is a gem and I wished my family and I had more than 5 days to stay. The staff are wonderful, the rooms are beautiful (ours had a patio pool and double showers in the bathrooms), the spa facilities are really worth mentioning (any guest can use them regardless of whether you are getting treatments or not), and food was delicious. There are plenty of bikes to use on the property so we loved cycling between our rooms and the beachfront pool and restaurants. It was truly relaxing and I can’t wait to go back.

Complained about the toilet in my room more than once. Once we alerted the staff, they came and looked at it and told us it was fine and it was not. Also room service made a bunch of mistakes with our orders Everything else was fine

Great stay, met with some unexpected events (the elevator was inoperable during my stay but was repaired by the time I left. Things happen no problem I got more steps counts for the day literally. The Pool Plunge took too long to fill up due to piping issues,and again it was filled up the day I left so I didn't get to enjoy it. The reason I stated these hiccups is because I wanted to point out that management did take quick and reasonable actions to correct and accommodate me. The staff members Thomas, Sophie ,Victoria at the front desk were phenomenal! All employees were very cordial as well.

Food was okay, but not great. Everything else was perfect!

This resort is beautiful and the staff is always smiling and happy to help. They had continuous activities throughout the day and night which was great for my tween kids! The only negative thing I can say about this resort is the food. The buffet was small with not many options and little variety. We stayed 5 days and you could count on what would be there for breakfast/lunch/dinner. Little to no white meat offered, primarily fish and pork.