West of The Strip Beach Holidays

Nice and safe days for my family trip

The property was amazing all the luxuries I look forward to. i would go back there again

Nice and safe days for my family trip

The property was amazing all the luxuries I look forward to. i would go back there again

The room had all amenities a good pool, an epic jacuzi, and reliable vending machines. The room had dining wear and dish soap to clean it.

The check in was really smooth and quick; the staff really tried to make us welcome- she made sure the location of the room will be convenient too. She also explained the food/beverage credit that I received thru Expedia. However, checking out was another story. As we went to the early morning session of the conference we attended, we got back to the room (around 9:15 AM) being cleaned/cleared by the housekeeping. We left the toiletry bag in the bathroom (took the luggage to the car earlier). We felt so bad for the housekeeping staff as he was surprised (and vice-versa) to see us entering the room while he was removing all the bed linens and bath towels. We told him that we haven't checked out yet and we came back to use the bathroom and to get our toiletry bag. He tried to call the front desk to no avail. We checked the bathroom and the toiletry bag was no longer there- we asked and he went to get it from his cleaning cart. Finally he understood us and left the room. I mentioned the situation to the front desk staff upon checking out before 10 AM. The staff apologized but didn't explain the mishap.

Nice and safe days for my family trip