"We had a wonderful experience at Kai Tulum! Everything was great, and we really enjoyed our stay. The beach and sea were clean, beautiful, and warm — perfect for relaxing and enjoying the Caribbean. Another big advantage was the nearby Maya archaeological museum, which made the experience even more special for us. The location was excellent, and everything met our expectations. We would definitely recommend Kai Tulum to anyone visiting the area!"
"We had a wonderful experience at Kai Tulum! Everything was great, and we really enjoyed our stay. The beach and sea were clean, beautiful, and warm — perfect for relaxing and enjoying the Caribbean. Another big advantage was the nearby Maya archaeological museum, which made the experience even more special for us. The location was excellent, and everything met our expectations. We would definitely recommend Kai Tulum to anyone visiting the area!"
"Unfortunately the hotel is run down and not maintained. The great reviews are old when the hotel was new and Tulum had tourists. The staff are great and tried to help where they can.
Tulum overall is a dead town, very scammy and extremely over priced - No wonder the tourists have stopped coming. You are better off going somewhere else for holiday."
"Unfortunately the hotel is run down and not maintained. The great reviews are old when the hotel was new and Tulum had tourists. The staff are great and tried to help where they can.
Tulum overall is a dead town, very scammy and extremely over priced - No wonder the tourists have stopped coming. You are better off going somewhere else for holiday."
"The hotel’s cleanliness and maintenance were impeccable. We especially appreciated being able to communicate with the staff via WhatsApp at any time and how attentive they were to our needs throughout our stay. The price is definitely worth it, as the staff goes above and beyond to make the experience truly pleasant and enjoyable. The breakfast is great!"
"The hotel’s cleanliness and maintenance were impeccable. We especially appreciated being able to communicate with the staff via WhatsApp at any time and how attentive they were to our needs throughout our stay. The price is definitely worth it, as the staff goes above and beyond to make the experience truly pleasant and enjoyable. The breakfast is great!"
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
We left this place for the end of our trip. It was a very good decision.
If you want to do nothing and just be... it is the place.
We didnt have a car, so you need to take in mind yhat hopping to Tulum, reqiure Taxis.
But we knew that and did not want to leave.
Going Outside this is like going out of the bubble. Why pop it.
There were issues. Well it is 2022, staff is a challenging issue. But management aware, and knows to be accountant about un trained staff.
(Well... the owner was...
We left this place for the end of our trip. It was a very good decision.
If you want to do nothing and just be... it is the place.
We didnt have a car, so you need to take in mind yhat hopping to Tulum, reqiure Taxis.
But we knew that and did not want to leave.
Going Outside this is like going out of the bubble. Why pop it.
There were issues. Well it is 2022, staff is a challenging issue. But management aware, and knows to be accountant about un trained staff.
(Well... the owner was...
Anonymous traveller
Reviewed December 2, 2022Reviewed December 2, 2022
Absolutely loved our time at Palmaia - the food was incredible (as a usually non-veg/vegan it was a huge treat and has inspired my husband and I to reduce our meat intake because we never missed it), the staff were all really lovely, the room had a great view and the beach was fab. We also went to several of their activities and the spa and really enjoyed them. Perfect spot for our babymoon/honeymoon!
Absolutely loved our time at Palmaia - the food was incredible (as a usually non-veg/vegan it was a huge treat and has inspired my husband and I to reduce our meat intake because we never missed it), the staff were all really lovely, the room had a great view and the beach was fab. We also went to several of their activities and the spa and really enjoyed them. Perfect spot for our babymoon/honeymoon!
Ashley
Reviewed January 17, 2022Reviewed January 17, 2022
Excellent hotel. Very frequent Traveller. Usually stay in 5star luxury hotels, this was excellent both the hotel and the team. It was our first adult only and all inclusive and would massively recommend.
Excellent hotel. Very frequent Traveller. Usually stay in 5star luxury hotels, this was excellent both the hotel and the team. It was our first adult only and all inclusive and would massively recommend.
Petit Lafitt was perfect for what we wanted. We had toured Mexico City, Merida, Tulum and finally Playa Del Carmen. We were aware this area would be very different to all those I'd mentioned before so opted for somewhere that would be more homely than the larger resorts.
It did not disappoint, food was freshly cooked every night rather than a buffet. You had two options and the menus changed daily for both breakfast and dinner. The beach front bar served a lovely lunch if you decided to have an...
Petit Lafitt was perfect for what we wanted. We had toured Mexico City, Merida, Tulum and finally Playa Del Carmen. We were aware this area would be very different to all those I'd mentioned before so opted for somewhere that would be more homely than the larger resorts.
It did not disappoint, food was freshly cooked every night rather than a buffet. You had two options and the menus changed daily for both breakfast and dinner. The beach front bar served a lovely lunch if you decided to have an...
We had an exceptional stay at Casa Malca from start to finish. The entire experience exceeded our expectations.
The staff were outstanding throughout our stay—friendly, attentive, and always willing to go the extra mile to ensure everything was perfect. Nothing ever seemed too much trouble, and their genuine hospitality made a lasting impression.
The location was ideal for us: peacefully removed from the busier party areas, yet still conveniently close to a great selection of restaurants,...
We had an exceptional stay at Casa Malca from start to finish. The entire experience exceeded our expectations.
The staff were outstanding throughout our stay—friendly, attentive, and always willing to go the extra mile to ensure everything was perfect. Nothing ever seemed too much trouble, and their genuine hospitality made a lasting impression.
The location was ideal for us: peacefully removed from the busier party areas, yet still conveniently close to a great selection of restaurants,...
We loved this hotel! Mexican owned and run, we were really impressed with its ecologically sound ethos and its emphasis on using locally-sourced Mexican handicrafts to build and decorate every space. It looks gorgeous and occupies a beautiful and peaceful stretch of Tulum beach. The staff were attentive and enthusiastic and welcomed us like family - they seemed genuinely proud of their establishment. Delek Tulum was perfectly positioned for us - a 30-minute bike ride from the ruins (and you can...
We loved this hotel! Mexican owned and run, we were really impressed with its ecologically sound ethos and its emphasis on using locally-sourced Mexican handicrafts to build and decorate every space. It looks gorgeous and occupies a beautiful and peaceful stretch of Tulum beach. The staff were attentive and enthusiastic and welcomed us like family - they seemed genuinely proud of their establishment. Delek Tulum was perfectly positioned for us - a 30-minute bike ride from the ruins (and you can...
Emma
Reviewed November 19, 2018Reviewed November 19, 2018
Have been coming back for 8 years now and simply love the ambience and the beautiful jungle the villas are nestled within.
Throughout the 8 years many things changed - some for the better but also for the worse 1.) prices have increased a lot (which is probably due to the increasing popularity of Tulum and inflation) but at the same time amenities have decreased notably. Usual things you would expect from a hotel in this price range disappeared over the years e.g. slippers, speakers, nespresso...
Have been coming back for 8 years now and simply love the ambience and the beautiful jungle the villas are nestled within.
Throughout the 8 years many things changed - some for the better but also for the worse 1.) prices have increased a lot (which is probably due to the increasing popularity of Tulum and inflation) but at the same time amenities have decreased notably. Usual things you would expect from a hotel in this price range disappeared over the years e.g. slippers, speakers, nespresso...
We loved our stay at Akumal Bay. The staff at the resort were excellent and the location was perfect.
The food at the buffet was good and the evening entertainment was also very good.
The only negative was the morning “fight” for the loungers at the beach and on our first day, because we arrived in the afternoon, there were no towels left. For the rest of our stay we made sure we ensured we asked for towels in the morning and we didn’t have any problems.
Overall, this is a great location if...
We loved our stay at Akumal Bay. The staff at the resort were excellent and the location was perfect.
The food at the buffet was good and the evening entertainment was also very good.
The only negative was the morning “fight” for the loungers at the beach and on our first day, because we arrived in the afternoon, there were no towels left. For the rest of our stay we made sure we ensured we asked for towels in the morning and we didn’t have any problems.
Overall, this is a great location if...
Elena
Reviewed February 9, 2025Reviewed February 9, 2025
The hotel is very well located in Tulum beach, with direct access to the beach. The staff are really friendly and helpful, as soon as we arrived we were greeted with a very warm welcome from Eliseo, and every member of staff from the concierge team to the restaurant team were always friendly and helpful. I really liked how they communicate with you via WhatsApp before you arrive and during your stay, which is very convenient. Our room was beautiful and relaxing with sea views. Breakfast was...
The hotel is very well located in Tulum beach, with direct access to the beach. The staff are really friendly and helpful, as soon as we arrived we were greeted with a very warm welcome from Eliseo, and every member of staff from the concierge team to the restaurant team were always friendly and helpful. I really liked how they communicate with you via WhatsApp before you arrive and during your stay, which is very convenient. Our room was beautiful and relaxing with sea views. Breakfast was...
Sunita
Reviewed October 14, 2025Reviewed October 14, 2025
Staff and beach club were simply outstanding! The massage and yoga by the beach was very peaceful and relaxing.
Once the property is fully ready - it will be incredible
Staff and beach club were simply outstanding! The massage and yoga by the beach was very peaceful and relaxing.
Once the property is fully ready - it will be incredible
Great base for a trip based on Scuba ... but much of the food service (except Grill and Cevicheria) is mediocre at best, both in choice and quality.
Although 'All Inclusive' the premium items are exorbitant ... and in the case of the premium wines we tried, very poor - worse than the house wine.
We got VIP vouchers, but they are virtually impossible to spend, without spending huge amounts on top.
As this is out of town and the taxis are now very expensive (always pay in Pesos), think...
Great base for a trip based on Scuba ... but much of the food service (except Grill and Cevicheria) is mediocre at best, both in choice and quality.
Although 'All Inclusive' the premium items are exorbitant ... and in the case of the premium wines we tried, very poor - worse than the house wine.
We got VIP vouchers, but they are virtually impossible to spend, without spending huge amounts on top.
As this is out of town and the taxis are now very expensive (always pay in Pesos), think...
David
Reviewed February 27, 2025Reviewed February 27, 2025