Search Hotels by Independent in Tulum

"The staff was helpful and knew English well. The room was neat and clean, AC was turned on 23C before my arrival and it was just perfect! I enjoyed my stay at this hotel very much."

"The room was clean and staff was very welcoming."

"Super clean room, shuttle service was very responsive, making restaurant reservations was easy (steakhouse has the best food), lots of free activities on property. Only complaint we were not told we needed close toed shoes for the bike tour so we ended up having to cancel. Also wish they provided shuttle service from airport."

"I had an amazing time, the property was stunning. A breath of fresh air and exactly what I needed for a vacation "

"非常棒的设计"

"Loved it"

"I would not come back to this resort. Food: - buffet has repeat food and nothing was really good. All dishes are just so so. The taste is plain ….half of the buffet are steamed, fried or grilled vegetables. The juice seemed like it was mixed with water. The fruit quality is bad most of the time, and there are not a lot of options. - Drink: you can feel they are using cheap ingredients - restaurants: french restaurant closes every other day. Italian restaurant showed it was opened on Thursday but when we came, they said it was closed. Seaside grill restaurant closes on weekends and Monday. Only Asian restaurants opens whole week but sushi restaurant doesn’t have a lot of seat, and one of asian restaurants charges extra $20. Rooms: old but clean however, resort was having construction next to my friend room in the middle of the week but did not inform them in advance. The sound was loud and from 9-5, when my friend asked they said there were no room to change and ask if my friend would like to change hotel. The resort kept sending us VIP package but honestly it sounds like scam."

"Excellent place !!!! The place is like a. Dream!"

"I was Beyond disappointed. Rooms smelled like a tiki torch fuel. You cant flush toilet paper and are asked to leave it in the trash in the room for 24 hrs. the beach was dirty and unclean. I asked for a refund and they didn't honor it or give me credit to one of their alternate properties Very poorly managed"