Airport Hotels, Tulum (TUY)

"Vary nice hotel, clean, great location, awesome staff."

"Maybe I should preface this by saying I don’t usually do resorts. But this stay made me realize I never want to again. The check in process was excruciatingly long. I was tired and jet lagged and asked repeatedly to just get to my room and they kept asking to sign me up for events for discounts. I just wanted to lay down. While I was there I was harassed when I was at the pool by staff about my room number and my last name. Then to confirm my room number and confirm my last name. I just told you. I then watched the staff members walk around the resort and not ask anyone else for that information. I saw them later and asked them why I was asked and they said they asked everyone. I didn’t see that at all. Bartenders were great. Maids a turndown service was great. So many rules, maybe if you don’t plan on leaving the resort this would be a good stay. I left every night to explore and getting in and out is such a pain. Checking out is a pain. You need a ticket to give to a cab driver to prove you checked out. Just way too much. Again I’m not a resort kind of person. If you are maybe you’ll enjoy this one. It’s not for me. "

"Location and great chill vibe. If you’re looking for a place with no crowds and loud music, this is your place! You can just relax on a beautiful beach or by the pool and order something from their fantastic menu. Very friendly staff and great experience! Thank you!"

"Great location and amenities. Two fantastic pools, onsite restaurant with great staff and food. Delicious breakfast with lots of options in the morning. Kid friendly, our son made some friends and had a nice time. Free bike rentals offered by the hotel, yoga classes etc. Staff is super friendly and helpful. We’d highly recommend this hotel to anyone! Thank you! "

"I've been to different resorts internationally.And this one was very impressive.I couldn't come up with anything to complain about 😉"

"Overall not a bad stay. Apartment was very spacious, although a bit tired in places. Kitchen crockery and utensils were very minimal. Shower enclosure very large, but you can't stop water going all over the floor. Could do with a squeegee in the bathroom. Also the room has a very musty / damp smell about it. Breakfast in the restaurant was always pleasant, serving staff always very nice and courteous."

"Did not eat breakfast , Park is good distance away ..staff was friendly..room was clean "

"Amazing and everything was excellent "

"Clean room, air conditioning and fan worked well, hot shower was wonderful after a long day at Jaguar Park which was a 10 minute walk from the hotel! Staff was extremely helpful in giving directions and helping us find affordable transportation. "