Serenade Punta Cana Beach & Spa Resort - All Inclusive

Photo gallery for Serenade Punta Cana Beach & Spa Resort - All Inclusive

Primary image
Private beach, white sand, sun-loungers, beach umbrellas
Private beach, white sand, sun-loungers, beach umbrellas
Private beach, white sand, sun-loungers, beach umbrellas
3 outdoor pools, open 9:00 AM to 6:00 PM, free pool cabanas

Overview of Serenade Punta Cana Beach & Spa Resort - All Inclusive

Serenade Punta Cana Beach & Spa Resort - All Inclusive

4.5 star property

4.1/5 Very good

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • On private beach
  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Pet-friendly

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Temperature checks
  • Sheets and towels washed at 60°C
Map
Carretera Cabeza de Toro, Punta Cana, La Altagracia, 23000

Explore the area

  • Popular LocationCabeza de Toro Beach1 min walk
  • Popular LocationBavaro Lagoon12 min walk
  • AirportPunta Cana (PUJ-Punta Cana Intl.)21 min drive
  • Popular LocationBavaro Beach23 min drive

Choose dates to view prices

About this area

Punta Cana

Located in Punta Cana, Serenade Punta Cana Beach & Spa Resort - All Inclusive is on a private beach. The area's natural beauty can be seen at Bavaro Beach and Punta Cana Beach.

What's nearby

  • Cabeza de Toro Beach - 1 min walk
  • Bavaro Lagoon - 12 min walk
  • San Juan Shopping Center - 9 min drive
  • Downtown Punta Cana - 14 min drive
  • Bavaro Beach - 23 min drive

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 21 min drive

About this property

Serenade Punta Cana Beach & Spa Resort - All Inclusive

4.5-star property with pools, private beach and full-service spa
Spend the day catching some rays at Serenade Punta Cana Beach & Spa Resort - All Inclusive's private white sand beach, relaxing by one of the property's 3 outdoor swimming pools, or pampering yourself at the full-service spa. Change of towels is available on request
Serenade Punta Cana Beach & Spa Resort - All Inclusive offers 603 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. 65-inch Flat-screen televisions come with cable channels. Bathrooms include a shower, dressing gowns, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

A private beach and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Serene Spa has 2 treatment rooms and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Taxes are included.

Food and beverages

Buffet and à la carte meals, snacks and beverages included
Room service during certain hours (limited menu)
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Land activities

Fitness facilities
Children's club

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

On-site entertainment and activities

Languages

English, French, German, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of CovidClean (Safehotels - global expert), SGS (third-party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Contactless room service is available.

Safety measures

Temperature checks given to staff
Hand sanitiser provided
Enhanced food service safety measures are in place
On-site PCR COVID-19 testing is available for a DOP 10000 on-site COVID-19 testing (PCR screening) is available for a fee, and antigen/rapid COVID-19 testing is available for a DOP 10000 fee
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free covered self-parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:00 AM
  • 1 restaurant
  • 1 swim-up bar, 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • Buffet Principal
  • Restaurante SteakHouse
  • Restaurante Italiano
  • Restaurante Japones
  • Restaurante Mediterraneo

Things to do

  • 3 outdoor pools
  • Aerobics classes
  • Air hockey
  • Arcade/games room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Designer shops
  • Evening entertainment
  • Fitness centre
  • Table football
  • Free water park access
  • Full-service spa
  • Lifeguards on site
  • Playground
  • Sauna
  • Shopping
  • Table tennis
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/games room
  • Children's pool
  • Free cots/infant beds
  • Free water park access
  • Laundry facilities
  • Playground
  • Water slide

Conveniences

  • Lift
  • Gift shop/newsstand
  • Reception hall
  • Vending machine

Guest services

  • 24-hour front desk
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms - 3

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • Lifeguards on site
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • 2 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Massage - on the beach
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Communal living room
  • Couples dining
  • Games
  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cots/infant beds

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 65-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Desk
  • Iron/ironing board (on request)
  • LED light bulbs
  • Phone
  • Safe
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 4:00 PM - 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of DOP 6000 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Pet fee: DOP 6000 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Pool access available from 9:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Serenade Punta Cana Beach Spa Resort
Serenade Punta Cana Beach Spa Casino Resort
Serenade Punta Cana Beach Spa Casino Resort All Inclusive

Frequently asked questions

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 925 out of 1730 reviews
5 - Excellent 53%
Rating 4 - Good. 402 out of 1730 reviews
4 - Good 23%
Rating 3 - Okay. 188 out of 1730 reviews
3 - Okay 11%
Rating 2 - Poor. 108 out of 1730 reviews
2 - Poor 6%
Rating 1 - Terrible. 107 out of 1730 reviews
1 - Terrible 6%

4.6/5

Cleanliness

4.1/5

Staff & service

4.2/5

Amenities

4.5/5

Property conditions & facilities

4.3/5

Eco-friendliness

2/5 Poor

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Instalaciones muy bonitas y todo bastante nuevo pero pésimo servicio, personal descortés con muy pocas excepciones. Un sistema de reservación para los restaurantes absurdo donde debes ir personalmente para intentar conseguir cena en uno de los restaurantes, una vez que consigues la reserva te das cuenta de que nunca estan llenos pero prefieren que comas en el buffet, me imagino que para economizar... Los licores no son de baja categoría y no de un sitio 5 estrellas, las bebidas en la habitación consiste en 2 sodas, dos cervezas y agua, algo risible para ser un 5 estrellas ALL INCLUSIVE. Aunque no es culpa del hotel sino de la naturaleza la playa en esta zona esta horrible en esta época y full de algas con un color marrón , es preferible buscar algo hacia el lado del Mar Caribe. En resumen no recomendable y no repetible para el futuro, pienso les falta mucho que aprender en hotelería.
Stayed 7 nights in Aug 2022

3/5 Okay

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
. I’ll start with the huge negative— the beach is horrendous. Yes I know oceans have seaweed but this ocean is unswimmable. The water is brown. Yes there are men cleaning but it doesn’t make a difference at all. There’s a little slice of water that is not seaweed to the left on the beach (see photo of kids in ocean) and a beautiful beach walk to the right of the resort (colorful sign on beach photo). BIG bummer for us being as we stayed at Dreams Macao last summer and the beach was incredible. Kids were in the ocean the entire trip. I didn’t expect this beach to be as bad as it was. Now the positives. The food— so many complaints aboht the food! The breakfast buffet is good- something for everyone we really enjoyed the omelet stations. We LOVED itzen for lunch- so many yummy choices. Create your own nachos/tacos. Dinner: Italian was the only one we didn’t LOVE. Hibachi is as very good (going back again tonight) and the steakhouse was amazing (and this was the restaurant we had the very best service). We upgraded mid week to a swim our room which was amazing for my kids who want to swim all day long. The room itself is beautiful but we do have a smelly bathroom situation smells like sewage and the language barrier here is so bad that we just have to deal as nobody understands us enough to help. We are in building 7. Not many people speak English which is difficult. The pools are amazing and so is the swim up bar.
Stayed 5 nights in Aug 2022

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time. It was disappointing the casino wasn’t open and the buffet had the better food
Stayed 5 nights in Aug 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean place, the rooms, the view, the people..
Stayed 4 nights in Aug 2022

5/5 Excellent

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I'm very satisfied
Stayed 4 nights in Aug 2022