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Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive

Photo gallery for Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive

Aerial view
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
2 outdoor pools, pool loungers

Overview of Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive

Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive

4.0 star property

7.8/10 Good

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning
  • Spa
Map
Playa De Uvero Alto, Punta Cana, La Altagracia, 23000

Explore the area

  • Popular LocationSirenis Aquagames Water Park2 min walk
  • Popular LocationMacao Beach19 min drive
  • Popular LocationCana Bay Golf Club28 min drive
  • AirportPunta Cana (PUJ-Punta Cana Intl.)40 min drive

Room options

About this area

Punta Cana

Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive is located in Uvero Alto, a neighbourhood in Punta Cana, and is in the suburbs and on the beach. Punta Blanca Golf Course and Cana Bay Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Bavaro Beach and Macao Beach. Travelling with kids? Consider Sirenis Aquagames Water Park and Manati Park Bavaro. Scuba diving, waterskiing and parasailing offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours nearby.

What's nearby

  • Sirenis Aquagames Water Park - 2 min walk
  • Macao Beach - 19 min drive
  • Punta Blanca Golf Course - 25 min drive
  • Arena Gorda Beach - 28 min drive
  • Cana Bay Golf Club - 28 min drive

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 40 min drive

Restaurants

  • Route 66 - 2 min walk
  • Le Relais Gourmand - 3 min walk
  • Las Barcas - 3 min walk
  • La Gira Rodizio - 4 min walk
  • Ikebana - 4 min walk

About this property

Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive

4-star all-inclusive property located in Uvero Alto
Take advantage of a free breakfast buffet, free water park access and 2 swim-up bars at Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive. This property is a great place to bask in the sun with a white sand beach, a beach bar and beach massages. Treat yourself to hydrotherapy, a body scrub or a body wrap at the on-site spa. Be sure to enjoy a meal at any of the 9 on-site restaurants, which feature international cuisine and more. Aerobics classes are offered at the health club; other things to do include beach volleyball, kayaking and snorkelling. In-room WiFi (surcharge) is available to all guests, along with a poolside bar and a terrace.
Other perks at this property include:
  • 2 outdoor pools and a children's pool, with a waterslide, 2 swim-up bars and sunloungers
  • Free self-parking
  • 2 outdoor tennis courts, barbecues and a porter/bellboy
  • Multilingual staff, tour/ticket information and wedding services
  • Guest reviews give top marks for the location
Room features
All 813 individually furnished rooms boast comforts, such as premium bedding and laptop-compatible safes, in addition to thoughtful touches, such as laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the overall comfort rooms at the property.
Other conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Bathrooms with eco-friendly toiletries and shower/bath combinations
  • Balconies, coffee/tea makers and ceiling fans

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals and snacks included
Room service during certain hours

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Snorkelling

Land activities

Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Yoga

Entertainment

On-site entertainment and activities

Awards and affiliations

Green/Sustainable Property
This property participates in Travelife, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Languages

English, French, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (DOP 0 per day)
  • Available in some public areas: WiFi (DOP 0 per day)

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily
  • 9 restaurants and 1 coffee shop/cafe
  • 2 swim-up bars, 12 bars/lounges, 1 beach bar and 1 poolside bar
  • Room service available

Restaurants on site

  • Macao
  • Ikebana
  • Le Relais Gourmand (Cost)
  • Cinecitta
  • La Gira Rodizio

Things to do

  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Aerobics classes
  • Arcade/games room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Free water park access
  • Full-service spa
  • Kayaking
  • Playground
  • Shopping
  • Snorkelling
  • Tennis
  • Volleyball

Family friendly

  • 2 outdoor pools
  • Arcade/games room
  • Babysitting (surcharge)
  • Children's club
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Water slide

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Picnic area
  • Pool sunloungers
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - on the beach
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (selected rooms)
  • Lift
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan
  • Premium bedding

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 48-inch TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Recycling
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive key retrieval information
This property accepts local currency (DOP) only for all onsite payments.
Per the property, all staff members at this property are fully vaccinated against COVID-19.

Access methods

Staffed front desk, key retrieval

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Payment types at the property

Important information

Optional extras

  • Fee for in-room wireless Internet: DOP 0 per day (rates may vary)
  • Fee for wireless Internet in public areas: DOP 0 per day (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Waterpark hours of operation and services may change during the season without prior notice.

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

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Frequently asked questions

Does Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive?

Self-parking is free at this property.

What time is check-in at Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive?

Check-in is from 3:00 PM - anytime.

What time is check-out at Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive?

Checkout is at noon.

Are there all-inclusive benefits at Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive?

Yes, the property is all-inclusive. Activities include snorkelling, tennis, volleyball and more.

Where is Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive located?

Nestled on the beach, this Uvero Alto property is 0.2 mi (0.4 km) from Sirenis Aquagames Water Park and 7.4 mi (11.8 km) from Macao Beach. Arena Gorda Beach and Arena Blanca Beach are also within 16 miles (25 km).

Can I cancel my reservation for free at Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive and receive a full refund?

Yes, Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive cancellation policy on our site for more details about any exclusions or requirements.

Reviews

7.8

Good

Rating 10 - Excellent. 518 out of 1098 reviews" "
" "10 - Excellent 47%
Rating 8 - Good. 247 out of 1098 reviews" "
" "8 - Good 22%
Rating 6 - Okay. 141 out of 1098 reviews" "
" "6 - Okay 13%
Rating 4 - Poor. 104 out of 1098 reviews" "
" "4 - Poor 9%
Rating 2 - Terrible. 88 out of 1098 reviews" "
" "2 - Terrible 8%

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.1/10

Property conditions & facilities

8.3/10

Eco-friendliness

Reviews

2/10 Terrible

Isabella

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property was beautiful but the service was very low quality. The majority of the staff are super LAZY and after doing a service, they expect you to tip them (for doing their job). My friends and I had multiple bad experiences with the staff. The staff goes through your belongings in your room. My friend caught the cleaning lady going through her bags (which were not on the bed so there was no need for her to be touching them in the first place). They stole money from my wallet. The staff has an excuse for EVERYTHING and basically want to tell you what you want to hear, but do not resolve any issues. We were a group of over 20 people with several rooms, and we all had similar experiences. The food is okay, but many of us got sick. Honestly, I never leave reviews but we had such bad experiences, that we don’t want others to have the same.

2/10 Terrible

Manuel

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I traveled with my wife and two small children, but before booking I called to ask if I could use the children's water park with my children, they said yes. Luckily, I have the recording of that call. Once in the hotel they told me that I can’t use the water park (in the kids section) with my kids, and that my 2-years old kid should use it by itself but that they don’t take any responsibility for him. I claim in the guest services area and show them the recording, one of the employees recognized that there was a mistake from the person who gave me the information. Some weeks after that, Ericka Zenic, who answer every feedback here, told me that he was going to call me to hear my version of the story, but she didn’t authorize me to record the call (I don’t know what she was afraid of). They told me that they were sorry for the error in the information they provided me when I called before the booking, but they won’t do anything about it. The hotel is not 5 stars as they call themselves (it is far from it). The dishes in the restaurants are dirty, the food is not what one expects in a supposedly luxury hotel. The pools close early and force guests to leave. There were many dead cockroaches at the entrance of the room. They told us it was because they were fumigating but they didn't even deign to take them out in the next 2 days. I spent almost the whole week with my kids crying because they couldn't use the park. Our worst vacations ever, and the guest service is terrible.

8/10 Good

Zaki

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was packed, and they seemed understaffed. Took a while to get seated at eating times. And getting chairs for the baby or even seats around the pool and beach u would have to wake up extra early to save yourself a seat otherwise no seats. The place is huge!!! So get ready to walk ALOT.
Stayed 7 nights in Jan 2023

6/10 Okay

Bryan Alan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entertainment and property were both amazing! The food was not great. The frozen slushy drinks were never frozen! This was the first resort we have been to where this was an issue. I think more machines are needed. Hector our server was fabulous.
Stayed 7 nights in Jan 2023

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La estadía estuvo súper bien, no tuve ningún problema de nada. Desde que llegamos, el gerente de turno Josué Santos, nos atendió muy bien, nos hizo las reservaciones de restaurante y nos sentimos muy atendidas por los empleados del Resort. Yo si regresaría a este Resort para la próxima! Gracias Grand Sirenis!
Stayed 4 nights in Jan 2023

6/10 Okay

Caleen

Travelled with family and small children
Liked: Cleanliness, amenities
Staff was friendly. The food is absolutely terrible. Even the restaurants with a reservation requirement were terrible. I would not recommend mainly because of the food
Stayed 8 nights in Jan 2023

6/10 Okay

andrada cristina

Travelled with family
Liked: Amenities
Disliked: Staff & service
Very dissapointed in the hotel’s customer service. Overall we can say we saw a couple of friendly employees who smiled at us for the entire trip … Hardly any helpfull hotel employers… All looked bothered and anoyed to the point it made us unconfortable… Food was average… Had to wake up around 6:30 a.m to be able to get chairs on the beach or at the pool. If you want to sleep in you risk not having a pool or beach chair for the day… at the buffet by 8:30 am there was a huge line at the entrance
Stayed 5 nights in Jan 2023

8/10 Good

Julia Henriques Silva

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The facility is great. The downside is on the staff at the restaurants; with very few exceptions they were lazy, rude, neglectful and careless. Oftentimes it took forever to bring soda, juice or water, so that we frequently finished our meal with nothing to drink. Very stressful specially for the kids. Other times there were no tables available because there were lots of tables empty but with dirty dishes and no employee was willing to clean them, they'd rather stay buzzing around. For the kids, it was terrible to ask for sodas and water at the pool and the beach kiosks; almost all the time it took them a very long time because there was only one line in all kiosks for both drinks and water/soda, and drinks took much more time to be prepared than the time you take to just grab a glass of water. Water and soda should have different lines than drinks and/or should be self service. I would rate the facilities with a 10 and staff with a 4, with an overall score of 7. Upside was the attention dedicated to our family by Josue, the Expedia manager at the hotel. Josue made everything look very easy. He helped us booking dinner at the specialty restaurants, as it was very hard to accomplish directly with the unfriendly hotel staff. He was always aware of our needs and we are really thankful for his attention and attitude. He definitely did everything that was on his powers to make us feel like home. For Josue I give a 10, without hesitation.
Stayed 7 nights in Jan 2023

6/10 Okay

Joseph

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The resort is very beautiful and has an amazing clean beach. The water park was awesome! When you check in the reception does not speak English and does not communicate anything! You are not given a map, or know what events are happening. At the buffet they can walk you back to a dirty table. This happened multiple times. The buffet is too unorganized. With so many people working should be better communication. They ask for your room and tell you go find a table. Sometimes they will find one for you. All depends on their mood. The food at buffet is horrible!!! Seafood was full because no one took anything. The food is really bad. Overall, the service and the food is 1/5 stars. The resort, beach and waterpark 5/5 stars!
Stayed 7 nights in Jan 2023

10/10 Excellent

Mariano

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked the Grand Sirenis. The staff is super helpful and go above and beyond. They are constantly seeking for feedback to make your stay better. There is plenty to do and lots of entertainment options. We loved the little coffee shop and some of the themed restaurants. They even had a dinner at the beach with live music that was fantastic.
Stayed 7 nights in Jan 2023