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Finest Punta Cana by The Excellence Collection - All Inclusive

5.0 star property
Property with private beach and full-service spa

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your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Finest Punta Cana by The Excellence Collection - All Inclusive

Beach/ocean view
17 bars/lounges, swim-up bar
Down duvets, free minibar, in-room safe, free WiFi
Outdoor wedding area
Outdoor wedding area
VIP Access

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • On private beach
  • Pool
  • Gym
  • All-inclusive
  • Spa
  • Bar
    Bar

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks
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Room options

Available filters for rooms
Showing 28 of 28 rooms

View all photos for Junior Suite with Private Pool

View from room

Junior Suite with Private Pool

Highlights

Private pool
Air conditioning
Free minibar items
Smart TV
Pillow menu
Down duvet
Jetted bath
Bathrobes
  • 88 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Ocean View

Down duvets, free minibar, in-room safe, free WiFi

Junior Suite Ocean View

Highlights

Air conditioning
Free minibar items
Smart TV
Pillow menu
Down duvet
Separate bedroom
Jetted bath
Bathrobes
  • 74 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Swim-Up Suite

Resort view

Junior Swim-Up Suite

Highlights

Air conditioning
Free minibar items
Smart TV
Pillow menu
Down duvet
Separate bedroom
Jetted bath
Bathrobes
  • 74 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite

View from room

Family Suite

Highlights

Air conditioning
Free minibar items
Smart TV
Pillow menu
Down duvet
2 bedrooms
Jetted bath
Bathrobes
  • 88 sq m
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for FREE UPGRADE TO FINEST CLUB FAMILY SUITE

View from room

FREE UPGRADE TO FINEST CLUB FAMILY SUITE

Highlights

Air conditioning
Free minibar items
Smart TV
Pillow menu
Down duvet
2 bedrooms
Jetted bath
Bathrobes
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Junior Suite Garden Or Pool View

View from room

Junior Suite Garden Or Pool View

Highlights

Air conditioning
Free minibar items
Smart TV
Pillow menu
Down duvet
Separate bedroom
Jetted bath
Bathrobes
  • 74 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SWIM-UP SUITE

View from room

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SWIM-UP SUITE

Highlights

Air conditioning
Free minibar items
Smart TV
Pillow menu
Down duvet
Separate bedroom
Jetted bath
Bathrobes
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Beachfront Honeymoon Suite with Plunge Pool Garden View + 20% OFF SPA

Balcony view

Excellence Club Beachfront Honeymoon Suite with Plunge Pool Garden View + 20% OFF SPA

Highlights

Air conditioning
Free minibar items
Smart TV
Pillow menu
Down duvet
Separate bedroom
Jetted bath
Bathrobes
  • 88 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Terrace Suite with Plunge Pool

Down duvets, free minibar, in-room safe, free WiFi

Terrace Suite with Plunge Pool

Highlights

Air conditioning
Free minibar items
Smart TV
Pillow menu
Down duvet
Separate bedroom
Jetted bath
Bathrobes
  • 88 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Excellence Club Junior Suite Garden or Pool View + 20% OFF SPA

View from room

Excellence Club Junior Suite Garden or Pool View + 20% OFF SPA

Highlights

Air conditioning
Free minibar items
Smart TV
Pillow menu
Down duvet
Separate bedroom
Jetted bath
Bathrobes
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite with Private Pool + 20% OFF SPA

View from room

Excellence Club Junior Suite with Private Pool + 20% OFF SPA

Highlights

Air conditioning
Free minibar items
Smart TV
Pillow menu
Down duvet
Separate bedroom
Jetted bath
Bathrobes
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Two Story Rooftop Terrace Suite W/ Plunge Pool + 20% OFF SPA

Courtyard view

Excellence Club Two Story Rooftop Terrace Suite W/ Plunge Pool + 20% OFF SPA

Highlights

Air conditioning
Free minibar items
Smart TV
Pillow menu
Down duvet
Separate bedroom
Jetted bath
Bathrobes
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim Up Suite + 20% OFF SPA

Down duvets, free minibar, in-room safe, free WiFi

Excellence Club Junior Swim Up Suite + 20% OFF SPA

Highlights

Air conditioning
Free minibar items
Smart TV
Pillow menu
Down duvet
Separate bedroom
Jetted bath
Bathrobes
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Beachfront Honeymoon Two-Story Rooftop Terrace Suite with Plunge Pool + 20% OFF SPA

View from room

Excellence Club Beachfront Honeymoon Two-Story Rooftop Terrace Suite with Plunge Pool + 20% OFF SPA

Highlights

Air conditioning
Free minibar items
Smart TV
Pillow menu
Down duvet
Separate bedroom
Jetted bath
Bathrobes
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Beachfront Honeymoon Suite with Plunge Pool + 20 OFF SPA

Balcony view

Excellence Club Beachfront Honeymoon Suite with Plunge Pool + 20 OFF SPA

Highlights

Air conditioning
Free minibar items
Smart TV
Pillow menu
Down duvet
Separate bedroom
Jetted bath
Bathrobes
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Beachfront Honeymoon Suite with Private Pool + 20% OFF SPA

Down duvets, free minibar, in-room safe, free WiFi

Excellence Club Beachfront Honeymoon Suite with Private Pool + 20% OFF SPA

Highlights

Air conditioning
Free minibar items
Smart TV
Pillow menu
Down duvet
Separate bedroom
Jetted bath
Bathrobes
  • 88 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Imperial Suite with Plunge Pool + 20% OFF SPA

Balcony view

Excellence Club Imperial Suite with Plunge Pool + 20% OFF SPA

Highlights

Air conditioning
Free minibar items
Smart TV
Pillow menu
Down duvet
Separate bedroom
Jetted bath
Bathrobes
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Pool Family Suite

Courtyard view

Pool Family Suite

Highlights

Private pool
Air conditioning
Free minibar items
Smart TV
Pillow menu
Down duvet
2 bedrooms
Jetted bath
  • 163 sq m
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Excellence Club Two Story Rooftop Terrace Suite W/ Plunge Pool Ocean View + 20% OFF SPA

Down duvets, free minibar, in-room safe, free WiFi

Excellence Club Two Story Rooftop Terrace Suite W/ Plunge Pool Ocean View + 20% OFF SPA

Highlights

Air conditioning
Free minibar items
Smart TV
Pillow menu
Down duvet
Separate bedroom
Jetted bath
Bathrobes
  • 149 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Finest Club Family Suite

View from room

Finest Club Family Suite

Highlights

Air conditioning
Free minibar items
Smart TV
Pillow menu
Down duvet
2 bedrooms
Jetted bath
Bathrobes
  • 88 sq m
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Finest Club Beachfront Suite

Down duvets, free minibar, in-room safe, free WiFi

Finest Club Beachfront Suite

Highlights

Air conditioning
Free minibar items
Smart TV
Pillow menu
Down duvet
Separate bedroom
Jetted bath
Bathrobes
  • 88 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE GARDEN OR POOL VIEW

View from room

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE GARDEN OR POOL VIEW

Highlights

Air conditioning
Free minibar items
Smart TV
Pillow menu
Down duvet
Separate bedroom
Jetted bath
Bathrobes
  • Water view
  • Sleeps 2
  • 1 King Bed

View all photos for Finest Club Pool Family Suite

View from room

Finest Club Pool Family Suite

Highlights

Private pool
Air conditioning
Free minibar items
Smart TV
Pillow menu
Down duvet
2 bedrooms
Jetted bath
  • 88 sq m
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Finest Club Junior Suite with Private Pool

View from room

Finest Club Junior Suite with Private Pool

Highlights

Private pool
Air conditioning
Free minibar items
Smart TV
Pillow menu
Down duvet
Separate bedroom
Jetted bath
  • 88 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Finest Club Imperial Family Suite with Plunge Pool

View from room

Finest Club Imperial Family Suite with Plunge Pool

Highlights

Separate dining area
Private plunge pool
Air conditioning
Free minibar items
Smart TV
Pillow menu
Down duvet
2 bedrooms
  • 232 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Finest Club Beachfront Suite with Private Pool

View from room

Finest Club Beachfront Suite with Private Pool

Highlights

Private pool
Air conditioning
Free minibar items
Smart TV
Pillow menu
Down duvet
Separate bedroom
Jetted bath
  • 88 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for FREE UPGRADE TO FAMILY SUITE

View from room

FREE UPGRADE TO FAMILY SUITE

Highlights

Air conditioning
Free minibar items
Smart TV
Pillow menu
Down duvet
2 bedrooms
Jetted bath
Bathrobes
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Finest Club Junior Suite Garden Or Pool View

View from room

Finest Club Junior Suite Garden Or Pool View

Highlights

Private pool
Air conditioning
Free minibar items
Smart TV
Pillow menu
Down duvet
Separate bedroom
Jetted bath
  • 74 sq m
  • Sleeps 4
  • 1 King Bed

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About the area

Map
Carretera Uvero Alto, Punta Cana, La Altagracia, 23000

What's nearby

  • Sirenis Aquagames Water Park - 13 min walk
  • Macao Beach - 19 min drive
  • Cana Bay Golf Club - 26 min drive
  • Iberostar Golf Course - 27 min drive
  • Arena Gorda Beach - 28 min drive

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 40 min drive

Restaurants

  • ‪Ice & Coffee Shop - ‬14 min walk
  • ‪Lobby Bar - ‬18 min walk
  • ‪Carnival - ‬19 min walk
  • ‪Wink - ‬16 min walk
  • ‪Spoon - ‬16 min walk

About this property

Finest Punta Cana by The Excellence Collection - All Inclusive

Luxury all-inclusive property located in Uvero Alto
Take advantage of a swim-up bar, a coffee shop/cafe and a garden at Finest Punta Cana by The Excellence Collection - All Inclusive. Indulge in a body treatment, a facial and aromatherapy at the on-site spa. At the 11 on-site restaurants, enjoy breakfast, lunch, dinner and international cuisine. Fitness classes and Pilates classes are offered at the gym; Finest Punta Cana by The Excellence Collection - All Inclusive also has 17 bars and a free children's club. Stay connected with free in-room WiFi.
Other perks include:
  • An outdoor pool and a children's pool, with a swim-up bar
  • Free valet parking
  • A round-trip airport shuttle (surcharge), outdoor furniture and a vegetable garden
  • Luggage storage, a 24-hour front desk and wedding services
  • Guest reviews speak highly of the family-friendly amenities, beach locale and pool
Room features
All 455 rooms boast comforts, such as 24-hour room service and free international calls, in addition to perks, such as pillow menus and laptop-compatible safes. Guest reviews highly rate the cleanliness rooms at the property.
Other amenities include:
  • Recycling, LED light bulbs and composting
  • Bathrooms with Jetted bath and free toiletries
  • 65-inch Smart TVs with digital channels
  • Eco-friendly cleaning products, coffee/tea makers and daily housekeeping

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals, snacks and beverages included
In-room liquor dispensers

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Football

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free valet parking on site

Food and drink

  • 11 restaurants
  • 17 bars/lounges
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Brass Steakhouse
  • Duke's Lobster & Seafood
  • Lizo
  • Melting Point
  • The Market Kitchen

Family friendly

  • Children's games
  • Children's pool
  • Free children's club
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Turndown service
  • Wedding services

Outdoors

  • Garden
  • On a private beach
  • Outdoor furniture
  • Vegetable garden

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Facials
  • Massage
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (149 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (114 centimetre high)

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 65-inch smart TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Composting
  • Energy-saving switches in guestrooms
  • Free international calls
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: USD 238 per vehicle (return, maximum occupancy 2)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Finest Punta Cana
Finest Punta Cana by The Excellence Collection All inclusive

Frequently asked questions

Does Finest Punta Cana by The Excellence Collection - All Inclusive have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Finest Punta Cana by The Excellence Collection - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Finest Punta Cana by The Excellence Collection - All Inclusive?

Valet parking is free at this property.

What time is check-in at Finest Punta Cana by The Excellence Collection - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Finest Punta Cana by The Excellence Collection - All Inclusive?

Checkout is at noon.

Does Finest Punta Cana by The Excellence Collection - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 238 per vehicle applies.

Are there all-inclusive benefits at Finest Punta Cana by The Excellence Collection - All Inclusive?

Yes, the property is all-inclusive. Activities include football, aerobics classes, language classes and more.

Where is Finest Punta Cana by The Excellence Collection - All Inclusive located?

This Uvero Alto property is on the beach, 0.6 mi (0.9 km) from Sirenis Aquagames Water Park, and within 12 mi (20 km) of Macao Beach and Cana Bay Golf Club. Punta Blanca Golf Course is 12.3 mi (19.8 km) away.

Finest Punta Cana by The Excellence Collection - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1090 out of 1517 reviews" "
Rating 8 - Good. 226 out of 1517 reviews" "
Rating 6 - Okay. 107 out of 1517 reviews" "
Rating 4 - Poor. 45 out of 1517 reviews" "
Rating 2 - Terrible. 49 out of 1517 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mesfin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2024

10/10 Excellent

Liset Rodriguez

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing. Great experience
Stayed 4 nights in Oct 2024

10/10 Excellent

Nevaeh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Sheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt so pampered at the Finest resort. The staff were so friendly and accommodating. They went out of their way to be helpful. The resort is absolutely gorgeous. Our room was perfect. Can’t say enough good things about this place and our stay
Stayed 7 nights in Oct 2024

8/10 Good

bryan

Stayed 3 nights in Sep 2024

2/10 Terrible

Mykhailo

Liked: Cleanliness
Disliked: Staff & service
Stayed 6 nights in Sep 2024

10/10 Excellent

Scott

Stayed 7 nights in Sep 2024

10/10 Excellent

Angshu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and service
Stayed 10 nights in Sep 2024

10/10 Excellent

mahboob

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quite good for families
Stayed 6 nights in Oct 2024

10/10 Excellent

Rachel A.

Stayed 4 nights in Sep 2024

10/10 Excellent

Joseph Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place with kids
Stayed 6 nights in Oct 2024

10/10 Excellent

Borat

Stayed 5 nights in Sep 2024

10/10 Excellent

Elamir, Gainesville

Stayed 8 nights in Sep 2024

10/10 Excellent

Julia, Island park

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing new hotel with great customer service. If they have a large selection in the buffet and a lot of different restaurant's, sports lounge and food trucks that you can eat from. The staff is very friendly and attentive.
Stayed 4 nights in Oct 2024

10/10 Excellent

Jennifer Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolute wonderful stay here with my two children. I travel alone with them so safety is my top concern especially traveling internationally. I felt very secure and comfortable the entire visit. What a wonderful staff as well! Friendly and polite the trip was amazing and my kids loved seeing the beautiful Dominican Republic. Thank you again
Stayed 4 nights in Oct 2024

10/10 Excellent

Dan

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Amazing all inclusive experience
Stayed 3 nights in Oct 2024

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

Minnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was impecable, and the rooms were beautiful!
Stayed 5 nights in Sep 2024

10/10 Excellent

Yajaira

Travelled with partner
Liked: Amenities
We liked that all the staff is so nice and attentive . Always asking if we needed anything . We celebrated our honeymoon and they went above and beyond to give us a good experience reserving a special diner for us with champagne and everything .
Stayed 4 nights in Oct 2024

10/10 Excellent

Kara-Joe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views, comfort, staff, and absolutely everything about this facility was amazing. Felt pampered like a princess the entire time. Will be coming back for sure!
Stayed 5 nights in Oct 2024

10/10 Excellent

Pamela, Scarborough

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I went in October and it was quiet and my kids loved it!
Stayed 7 nights in Oct 2024

4/10 Poor

Lionel

Travelled with family, Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness
Our overall experience at the Finest Hotel and Resort in Punta Cana was very disappointing. My wife and I took our children there for fall break, seeking an all-inclusive resort that could accommodate our family with a separate room for our three kids, and the Finest seemed to meet our needs. Upon arrival, we were offered an upgrade to the club suites and experience for an additional $900, which we accepted. Unfortunately, this turned out to be a disaster. We had to change rooms twice due to a strong mold smell in both of the initial club suites. The rooms were not clean, and the same was true for the pools. For example, the private pool in the club-level suite was dirty and unusable. The closet had layers of dust, and the floor wasn’t properly mopped, even after daily housekeeping. We also found cookies left in the roller bed from previous guests. While the staff noticed this, it took them four hours to relocate us to another room. Although the third room was better, there was still a persistent mold smell. The staff were friendly, but lacked the professionalism and training to provide a good level of service. The food was also subpar, with limited choices and questionable freshness, even with the club upgrade. This was not our first time staying at an all-inclusive resort in Punta Cana, but it was by far the worst experience. While the hotel staff apologized for the inconvenience and made attempts to improve our stay, the overall experience remained disappointing.
Stayed 3 nights in Oct 2024

10/10 Excellent

Lorrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay! Excellent service and beautiful resort!
Stayed 6 nights in Jul 2024

10/10 Excellent

Leo

Stayed 7 nights in Sep 2024

10/10 Excellent

Oleksiy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I ever stayed in. Property super clean, beach clean, will comeback!
Stayed 5 nights in Sep 2024