4/10 Poor
Louise
Travelled with family
18 Apr 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
REVIEW OF NON LEVEL. We just got home yesterday and stayed at the Melia resort.
Food was great, buffets and restaurants, no issues at all, a lot of selection.
Cleanliness - we stayed in block 43. We were with a group of 12 and everyone experienced same issues with the rooms not being cleaned. We were on main floor and had cockroaches in our room multiple times. Very uncomfortable to stay/sleep knowing cockroaches were scurrying around.
We had a terrible situation happen with the stocked fridge. Each day there is 6 carton waters, 2 beers, 2 pops. They must not have cleared the fridge from the people before us. When we went to brush our teeth with the water, it was urine. The idiots before us must have urniated in the cartons. Thankfully we didn't drink from the cartons and poured into paper glasses and that is how we noticed the liquid was yellow. We travelled with our 2 kids under 8 and they very well could have started drinking the water straight out of the carton. Very very disgusting and scary to say the least. We told our cleaners but they did not care - and another part of my review was the staff. We have stayed at many Punta Cana resorts and friendly friendly people, this resort was different. Not the warm friendly vibe, everyone acts confused and doesn't answer you. My husband speaks Spanish so he would translate my questions in Spanish and they were not helpful at all. Service at this resort I would have to say is very poor.
Pools and beach were great. Water