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Tukan Hotel Playa del Carmen

Photo gallery for Tukan Hotel Playa del Carmen

2 outdoor pools
2 outdoor pools
2 outdoor pools
2 outdoor pools
Standard Room | Balcony

Overview of Tukan Hotel Playa del Carmen

Tukan Hotel Playa del Carmen

3.5 star property

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet-friendly
  • Air conditioning
  • Restaurant
5a Ave Norte Entre 14 Y 16, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationQuinta Alegría Shopping Mall1 min walk
  • Popular LocationPlaya del Carmen Main Beach4 min walk
  • Popular LocationMamitas Beach6 min walk
  • AirportPlaya Del Carmen, Quintana Roo (PCM)17 min walk

Room options

About this area

Playa del Carmen

Tukan Hotel Playa del Carmen is located in Downtown Playa del Carmen, a neighbourhood in Playa del Carmen, and is in a shopping district and by the sea. Xcaret Eco Theme Park is a popular attraction and the area's natural beauty can be seen at Playa del Carmen Main Beach and Maroma Beach. Xaman Ha Aviary and Cenote Chaak Tun are also worth visiting. Discover the area's water adventures with jet skiing and snorkelling nearby, or enjoy the great outdoors with ecotours and skydiving.

What's nearby

  • Quinta Alegría Shopping Mall - 1 min walk
  • Playa del Carmen Main Beach - 4 min walk
  • Nuestra Senora del Carmen Catholic Church - 5 min walk
  • Mamitas Beach - 6 min walk
  • Pier Navega - 6 min walk


  • Starbucks - 1 min walk
  • Ah Cacao Chocolate Café - 2 min walk
  • Harry's Grill Prime Steakhouse & Raw Bar - 1 min walk
  • La Parrilla Playa - 1 min walk
  • Aldea Corazón - 1 min walk

About this property

Tukan Hotel Playa del Carmen

3.5-star resort located in Downtown Playa del Carmen
Near Playa del Carmen Main Beach and Quinta Avenida, Tukan Hotel Playa del Carmen provides a terrace, a garden and dry cleaning/laundry services. Be sure to enjoy a meal at La Ceiba, the on-site buffet restaurant. In addition to a bar and a gym, guests can connect to free in-room WiFi.
You'll also find perks such as:
  • 2 outdoor pools
  • Free self-parking
  • Buffet breakfast (surcharge), access to a nearby health club and a front desk safe
  • Wedding services, tour/ticket information and a 24-hour front desk
  • Guest reviews speak well of the helpful staff, overall condition and walkable location
Room features
All 156 rooms offer comforts such as air conditioning, in addition to perks such as free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with rainfall showers and shampoo
  • 32-inch LCD TVs with cable channels
  • Ceiling fans and daily housekeeping


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)


Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–11 AM: MXN 185-200 for adults and MXN 85-100 for children
  • 1 bar
  • 1 restaurant

Restaurants on site

  • La Ceiba

Things to do

  • 2 outdoor pools
  • Access to nearby health club
  • Fitness centre

Family friendly

  • 2 outdoor pools
  • Laundry facilities


  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services


  • Garden
  • Terrace


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Upper floors accessible by stairs only
  • Well-lit path to entrance


  • Romance packages available
  • Smoke-free property

Room amenities


  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan


  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels


  • TV channels
  • 32-inch LCD TV


  • Safe

Similar properties

See similar properties



Check-in from 3 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18


Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk


Pets are allowed for an extra charge of MXN 250, per pet, per night, plus a deposit of MXN 500 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 per room (up to 22 lb per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information


You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 31.12 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately MXN 185 to 200 for adults and from MXN 85 to 100 for children
  • Pet deposit: MXN 500 per stay
  • Pet fee: MXN 250 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

This property does not have any lifts
Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Tukan
Hotel Tukan & Beach Club
Hotel Tukan & Beach Club Playa del Carmen
Tukan Hotel Beach Club
Tukan Beach Club Playa del Carmen
Tukan Beach Hotel
Tukan Hotel
El Tukan Hotel Playa Del Carmen
Hotel Tukan Beach Club Playa del Carmen
Tukan Beach Club
Tukan Hotel Beach Club Playa del Carmen
Hotel Tukan Beach Club

Frequently asked questions

Does Tukan Hotel Playa del Carmen have a pool?

Yes, this property has 2 outdoor pools.

How much does it cost to stay at ?

As of 23 Mar 2023, prices found for a 1-night stay for 2 adults at on 27 Mar 2023 start from ₹6,514.11, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Tukan Hotel Playa del Carmen pet-friendly?

Yes, this resort allows dogs (limit 1 per room) with a maximum weight of up to 22 lb per pet. There's a deposit of MXN 500 per stay and a fee of MXN 250 per pet, per night. Service animals are exempt from fees.

How much is parking at Tukan Hotel Playa del Carmen?

Self-parking is free at this property.

What time is check-in at Tukan Hotel Playa del Carmen?

Check-in is from 3 PM - anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Tukan Hotel Playa del Carmen?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Where is Tukan Hotel Playa del Carmen located?

Located in Downtown Playa del Carmen, this resort is steps away from Quinta Alegría Shopping Mall and Quinta Avenida. Playa del Carmen Main Beach is 0.2 mi (0.3 km) away.

Can I cancel my reservation for free at Tukan Hotel Playa del Carmen and receive a full refund?

Yes, Tukan Hotel Playa del Carmen offers free cancellation on select room rates, because flexibility matters! Please refer to Tukan Hotel Playa del Carmen cancellation policy on our site for more details about any exclusions or requirements.


Rating 10 - Excellent. 128 out of 772 reviews" "
" "10 - Excellent 17%
Rating 8 - Good. 236 out of 772 reviews" "
" "8 - Good 31%
Rating 6 - Okay. 200 out of 772 reviews" "
" "6 - Okay 26%
Rating 4 - Poor. 100 out of 772 reviews" "
" "4 - Poor 13%
Rating 2 - Terrible. 108 out of 772 reviews" "
" "2 - Terrible 14%




Staff & service




Property conditions & facilities




4/10 Poor

Honor, Fort McMurray

Liked: Staff & service
Disliked: Property conditions & facilities
It’s very old and needs a complete upgrade
Stayed 1 night in Mar 2023

10/10 Excellent


Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to mall bars,beach,safe clean excellent service, all at walking distance. HIGHLY recommended, and good price.
Stayed 4 nights in Feb 2023

4/10 Poor


Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No working hot tubs
Stayed 4 nights in Feb 2023

8/10 Good


Stayed 7 nights in Jan 2023

6/10 Okay

salvador del

Liked: Cleanliness
Stayed 5 nights in Jan 2023

8/10 Good


Travelled with partner
Liked: Staff & service
Stayed 3 nights in Jan 2023

4/10 Poor

Mary Jo

Disliked: Cleanliness, staff & service
The location is in the center of 5th Avenue, which is the hotel's best feature. There are only a few chairs around the pool, so sometimes hard to get one. The hot tub never worked. Upon check-in, someone had used my toilet and overflowed it onto the bathroom floor. Just gross. They sent someone to clean it. There was always a sewer smell and fruit flies every day. The lock on the sliding door was about to fall off and 3 lights in the room did not work. When I tried to tell the front desk several times, they nodded and walked away. There were also some public areas that they could have attended to instead of standing around talking. The top of the water cooler needed to be dusted off and the sofa in the lobby has a gaping hole in it. There were always tons of leaves outside my door each morning. I was in 305 and it was right by the cleaning room, so each morning, I was woken early by the cleaning people laughing and eating and slamming doors. The size of the property and the location are its best features, but they could make it so much more. I met many Canadians and they were not too impressed either. I did like the tropical atmosphere too, but on the last night, a roach scurried across my bedroom floor. Also, at check-in, they told me I owed $10, which was a different amount than what Expedia told me it would be. They didn't care even when I showed them the paper.

8/10 Good


Travelled with family
Amazing location

4/10 Poor

Julio Antonio

Travelled with family and small children
The hotel is very well located, but buffet breakfast is very bad
Stayed 3 nights in Dec 2022

10/10 Excellent


Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Oct 2022