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Expedia-verified reviews
Exceptional!
4.8 of 5 guest rating
Room type Options Nightly price Book
Room, 1 King Bed (Beach Area)
538 square feet
1 King Bed
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Other room types
Suite, Lagoon View
538 square feet
1 King Bed
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 3 children)
Select dates to see price
Room, 2 Double Beds, Lagoon View
538 square feet
2 Double Beds
(Extra beds available: Crib)
Room sleeps 4 guests
(up to 3 children)
Select dates to see price
Suite, Accessible (Andaz)
1292 square feet
1 King Bed
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 3 children)
Select dates to see price
Room, 1 King Bed, Lagoon View
538 square feet
1 King Bed
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Suite (Beach Area)
1292 square feet
1 King Bed
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 3 children)
Select dates to see price
Room, 2 Double Beds
538 square feet
2 Double Beds
(Extra beds available: Crib)
Room sleeps 4 guests
(up to 3 children)
Select dates to see price
Room, 2 Double Beds (Beach Area)
538 square feet
2 Double Beds
(Extra beds available: Crib)
Room sleeps 4 guests
(up to 3 children)
Select dates to see price
Room, 1 King Bed
538 square feet
1 King Bed
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Room, 2 Double Beds, Beachfront
Room with view
2 Double Beds
(Extra beds available: Crib)
Room sleeps 4 guests
(up to 3 children)
Select dates to see price
Studio, Beachfront
Room with view
1 King Bed
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Studio, Ocean View
Room with view
700 square feet
1 King Bed
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Room, 1 King Bed, Beachfront
Room with view
1 King Bed
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price

Get an overview of this hotel
5-star resort with pools, private beach and full-service spa

Popular property highlights

Free valet parking
Free WiFi
Pets allowed
On private beach
Babysitting or childcare (surcharge)

Location

Located in Playa del Carmen, this beachfront resort is next to a golf course, 0.6 mi (1 km) from El Camaleon Mayakoba Golf Course, and within 6 mi (10 km) of Maroma Beach and Quinta Avenida. Mamitas Beach Club and Xcaret Eco Theme Park are also within 12 mi (20 km).

Resort features

Catch some rays on Andaz Mayakoba - a Concept by Hyatt's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 4 restaurants.

Room amenities

All 214 rooms offer free WiFi, iPod docks and flat-screen TVs with cable channels. Other amenities available to guests include 24-hour room service, minibars (stocked with some free items) and premium bedding.

Languages Spoken

  • English

Show all languages

Andaz Mayakoba - a Concept by Hyatt

Carretera Federal, Playa del Carmen, QROO 77710

Hotel Amenities

Hotel Amenities

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. You'll be playing in the surf in no time with a free ride on the resort's complimentary beach shuttle. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Andaz Mayakoba - a Concept by Hyatt, you can cool off in one of the 3 the outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the resort's 4 restaurants. Guests can unwind with a drink at one of the resort's bars, which include 2 beach bars and A bar/lounge. Wireless Internet access is complimentary. This luxury resort also offers a free kid's club, an outdoor tennis court and a health club. Complimentary self-parking and valet parking are available on-site.

Andaz Mayakoba - a Concept by Hyatt has designated areas for smoking.

  • Bar/lounge
  • Number of outdoor pools - 3
  • Number of beach bars - 2
  • Full-service spa
  • Free beach shuttle
  • 24-hour front desk
  • Beach umbrellas
  • Conference space
  • Spa treatment room(s)
  • Porter
  • Express check-out
  • Tours/ticket assistance
  • Built in 2016
  • Free self parking
  • Beach sunloungers
  • Free WiFi
  • Pool sunloungers
  • Free valet parking
  • Babysitting or childcare (surcharge)
  • Health club
  • Children's club (free)
  • Swimming pool
  • Supervised childcare/activities (surcharge)
  • On private beach
  • Conference space size (meters) - 6200
  • Number of meeting rooms - 5
  • Terrace
  • ATM/banking
  • Breakfast available (surcharge)
  • Number of restaurants - 4
  • Concierge services
  • Designated smoking areas
  • Outdoor tennis court
  • Spa tub
  • Total number of rooms - 214
  • 24-hour fitness facilities
  • Number of floors - 3
  • Wedding services
  • Garden
  • Multilingual staff
  • Free newspapers in lobby

Family Friendly Amenities

  • Family Property
  • On private beach
  • Number of outdoor pools -3
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Babysitting or childcare (surcharge)
  • Miniature golf on site
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Languages Spoken

  • English
  • Spanish
  • Russian

Parking

Free self parking , Free valet parking

Room Amenities

Andaz Mayakoba - a Concept by Hyatt offers 214 forms of air-conditioned accommodation with iPod docking stations and minibars (stocked with some free items). Beds feature premium bedding. Flat-screen televisions come with cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Air conditioning
  • Free WiFi
  • Coffee/tea maker
  • Daily housekeeping
  • Shower/tub combination
  • Phone
  • Turndown service
  • Free bottled water
  • Ceiling fan
  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Iron/ironing board
  • Premium bedding
  • In-room safe
  • Pay films
  • iPod docking station
  • Free cots/infant beds
  • Cable TV service
  • Minibar (stocked, some free items)
  • Flat-panel TV
  • Room service (24 hours)
  • Rollaway/extra beds (free)

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11 AM.

Cocina Milagro – This buffet restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Casa Amate – This restaurant specialises in Latin American cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.

Tinta del Pulpo – This restaurant specialises in local cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Open daily.

Olla Ceviche – This bar specialises in seafood and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. Open daily.

Sotavento – On-site seafood restaurant. Open daily.

Late-night fare is available from 24-hour room service.

Nearby Things to Do

A private beach, an outdoor tennis court, a health club and complimentary bicycles are featured at the resort. 3 the outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snorkelling on site
  • Ecotours on site
  • Beach yoga on site
  • Free bicycles on site
  • Miniature golf on site
  • Golfing on site
  • Boat tours nearby
  • Tennis on site
  • Kayaking on site
  • Yoga classes/instruction on site

Spa Services

Naum has 6 treatment rooms. Services include massages and manicures and pedicures. A variety of treatment therapies are provided, including hydrotherapy.

The spa is open daily.

  • Number of treatment rooms 6
  • Manicures and pedicures
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

Check-in time starts at 3 PM

Check-in time ends at 11:30 PM

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • Pets are allowed for an extra charge of MXN 1538 per pet, per night.

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Only service animals are allowed

No lifts

Fees

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: MXN 650 per person (approximately)
  • Pet fee: MXN 1538 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • Andaz Mayakoba Resort Riviera Maya Playa del Carmen
  • Andaz Mayakoba Riviera Maya Playa del Carmen
  • Andaz Mayakoba Riviera Maya
  • Andaz Mayakoba

We should mention

Reservations are required for golf tee times. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.

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