Residences in Europe

"Booked a last minute stay to celebrate our wedding anniversary. No provisions or offers given to celebrate our special day, not even a 'happy anniversary' comment! Room was not clean...hair in shower area and plughole, dust on table/TV. Breakfast was a smaller selection than expected. Omlettes, eggs Benedict, etc. are normaally available in buffet breakfast but these were chargeable extras! Fried eggs in the buffet were cold. Tables were not cleared of dishes quickly which meant we had to move our used dushes to a neighbouring table. A very disappointing breakfast experience, which was charged on top of our booking....totally unacceptable. Spa area was also extremely disappointing. Only when we enquired about timing for the spa were we informed of the refurbishment taking place. Only the pool was available on a booking system. No jacuzzi, steam room or sauna. I've never been to a hotel where they book you in advance to use the pool and only for approx. 30mins use! When in the pool one wall was covered in tarpaulin for work on the other side....noisey and dusty works going on. Corners of the tarpaulin were torn to show large holes which allowed a lot of cold air towards the pool. There were no treatments available until after check out time! The only positive was the car park and the excellent service from Tino and tge team. Car park area is small but well managed. Location was good but this was an overall very disappointing experience. "

"Excellent 10/10 thank you "

"Ideally located for our plans, walking distance to key locations in Londons theatre district in Covent Garden. Only slight issue was family room was not 2 double beds as advertised as anyone will know who has slept on a sofa bed, it’s not the same. Worked for one night. Would stay there again."

"The hotel staff were all very friendly and accommodating! The location was amazing, we were close to the main sightseeing areas (key if you’re a first time visitor). The hotel itself was very cute and chic, the rooms were comfy and had everything we needed. "

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"Clean! Beautiful property! Great location! Easy to and from the train station! But the staff… Welcoming! Friendly! There to help with questions and directions! Thank you Dominic! Thank you Remy! Thank you also to the very nice young lady… who I wish I found out her name!"

"What a beautiful hotel. The staff were all so friendly and cordial And the hotel itself was gorgeous and in a great location "

"Great hotel, staff friendly and nice gym"

"Very clean room. Location is incredible for access to central London - literally 5 mins walk to the tube station. The room was spacious but I was in the top floor which had very small windows so the room was quite dark. No issues if you’re not planning to spend a lot of time in your room. The bed was quite soft - just be aware if you like a firmer bed. Nice amenities in the room."