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Extremely attentive staff and fantastic restaurant. We went for the Sri Lanka theme, and enjoyed the live music at dinner as well as the excellent Sri Lankan food at breakfast. Very clean beach. They need to check the plumbing to avoid bathroom odors.
When we arrived, the reception lobby was very chaotic and the staff cannot manage the crowd. Should be more attentive. We waited until 2.45 to ask about our room and the reception was not sure of our earlier check in. We wonder that if we don't ask, will they just let us wait until much later. It ...
The reception staff was very polite. The roomboys need to have some guidance from a manager. They are very much willing to give good service.
I've never experienced such terrible hospitality ever. I complained so much about it and I don't think there was much help. Let me tell you this, I had such high hopes because of Expedia but was in vain. This hotel will only ruin your reputation.
We needed a peaceful atmosphere and we got that at Citadines. Thank you
Good to stay in hotel.........
would give this a 5...except for things like the a/c not working, open sewer at the back...and dirty uniforms of the staff. Special thanks to Umesh...great guy and service. I stayed here more than 17 days ...in/out.
Not satisfied won't recommend to any one. Room ok but bathroom not up to the star rating