Dear Bernadine,On behalf of the team and Management of our resort, we would like to thank you for taking the time to share a review of your experience with us. It is with regret to know that this time we have not fulfilled your expectations during your stay, as there seems to have been a number of deficiencies encountered which are very atypical and not reflective of our brand experience.If this stay was marred by irregular circumstances, we can only renew our apologies and assure you that we have in the meantime briefed the team at great length of your comments to work in our opportunity areas in order to deliver the service that our guests expect from our Secrets brand.While we understand the way you felt about the situation experienced during your stay, we do hope that our reply to your feedback restores some semblance of trust in us and give you an opportunity of being at your service and provide you the memorable stay that you deserve.Best regards,Berenice ReyesE-Concierge

Dear Douglass,Many thanks for taking the time to share such a gracious note about your recent stay at Secrets The Vine Cancun. We strive to deliver the most memorable experience to our valued guests and are thrilled to know that this was reflected in your visit.We would certainly be glad to have you back for another round of a wonderful stay in the Mexican Caribbean.Warm regards,Berenice ReyesE-Concierge

Dear Justin,We would like to thank you for selecting our resort as your host on your recent gateway to our destination. We are very happy to learn that your stay was an amazing one and that you were highly satisfied with our service. Likewise, we have strived to deliver the most memorable experience to our valued guests. We sincerely look forward to welcoming you back on a future occasion.Best regards,Berenice ReyesE-Concierge

Dear Carina,Thank you for selecting the hospitality of Secrets The Vine Cancun, and for taking the time to write a review about your recent getaway.We are thrilled to hear that you had a fantastic experience with us. Providing excellent hospitality to our guests is always a top priority for us, and we are glad to hear that you found our all-inclusive experience to be incredible. Once again, we thank you for your remarks and kind recommendation. Our team look forward to welcoming you again in the near future to provide you with another unforgettable experience.Best regards,Berenice ReyesE-Concierge

Dear Marianna,Thank you for taking the time to rate your experience at Secrets The Vine Cancun, we are very happy to know you had a wonderful stay.We hope to have the honor of being your hosts again in the near future.Kind regards,Berenice ReyesE-Concierge

Dear Fidel,We sincerely appreciate that you have taken the time to rate our resort. We are thrilled to know that your experience was worthy of 5-stars and that you enjoyed our service and facilities.Our team looks forward to welcoming you back in the not so distant future.Best regards,Berenice ReyesE-Concierge

Dear Lisette,Thank you for taking the time to share your comments with us, we truly appreciate your feedback, and we do apologize for the misunderstanding occurred.Please be assured that our procedures will be reviewed with the team to prevent reoccurrences like this in the future.While we understand the way you felt after your stay, it is our hope that you can accept our most sincere apologies and that we may have the opportunity of being your host again in the future. Best regards,Berenice ReyesE-Concierge

Dear Mark,We appreciate you have taken the time to share such an enthusiastic review about your recent visit to Secrets The Vine Cancun. We are thrilled to read that you've enjoyed your stay, especially the friendliness and assistance provided by our team of passionate colleagues. Likewise, we strived to deliver the most memorable experience to our valued guests, and we are happy that we accomplished this with you.We sincerely hope we can have the honor of being your host again in a not too distant future.Warm regards,Berenice ReyesE-Concierge

Dear Cris Anthony,Thank you for taking the time to share the feedback about your recent stay with us.We are sorry to hear that some aspects of your stay at the resort fell short of your expectations, we will take your feedback into consideration as we continually strive to improve our offerings.Once again thank you for your observations. We hope to have the opportunity to welcome you back to provide you the memorable stay that you deserve.Best regards,Berenice ReyesE-Concierge

Dear Monica,Thank you for sharing your feedback through this mean. Your comments are truly valuable for us.We are sorry to hear about your experience, please accept our sincerest apologies for any inconvenience or disappointment you faced during your stay. We strive to provide exceptional service and make every guest feel special, particularly during significant events. Rest assure that your observations will not be overlooked, and we have taken your feedback seriously to work in our opportunity areas in order to deliver the service that characterizes our brand and resort.We have also noted your concerns regarding the constant upselling, and we apologize if you felt pressured in any way. We will address this issue with our team to ensure a more balanced and pleasant environment. Once again, we apologize for any shortcomings you experienced and hope to have the opportunity to redeem your confidence in our resort and service.Best regards,Berenice ReyesE-Concierge

Dear James,We sincerely appreciate that you have taken the time to rate our resort. We are glad to know your experience was marvelous and that you enjoyed our service and facilities.Our team looks forward to welcoming you back soon at this your home in the Mexican Caribbean.Warm regards,Berenice ReyesE-Concierge

Dear Elizabeth,We would like to thank you for the time that you have invested in writing about your impressions of our resort. Your evaluation of our services is very important to us because it allows us to know what we should work on with the team to improve our guests' experience and the quality of service that you expect from our Secrets brand.Once again thank you for your observations. We hope to have the opportunity to welcome you back to provide you the memorable stay that you deserve.Best regards,Berenice ReyesE-Concierge

Dear Heather,Thank you for sharing your feedback through this mean. Your comments are truly valuable for us.We are happy to know that you have a pleasant stay and have enjoyed our luxury and spacious suites. In the other side, we regret knowing that our entertainment selection didn't meet your expectations. We try to create the most pleasant atmosphere in order to deliver the relaxing, indulging, and luxurious getaway in the Caribbean that our valued guests seek. We will take your comments seriously as part of our constant commitment to improving our service levels and guests' experience.Furthermore, we truly hope to have the opportunity of hosting you back to provide you a better experience in the future.Best regards,Berenice ReyesE-Concierge

Dear LaShaunte Henry,Many thanks for your 5-star rate to our resort. We are thrilled to know your experience at Secrets The Vine Cancun was excellent.We look forward to welcoming you back home in the near future.Best regards,Berenice ReyesE-Concierge

Dear Abigail Cathryn,Many thanks for taking the time to share such an enthusiastic note about your recent stay at Secrets The Vine Cancun. We strive to deliver the most memorable experience to our valued guests and are thrilled to know that this was reflected in your visit.We would certainly be glad to have you back for another round of a wonderful stay in the Mexican Caribbean.Warm regards,Berenice ReyesE-Concierge

Dear Javad,We sincerely appreciate that you have taken the time to post an overview of your recent stay with us.It's with regret that we read that some aspects of your stay at the resort fell short of your expectations. We apologize for any shortcomings in our end, please be certain that all your feedback has reached our Management, and we will work in our opportunity areas.We hope that, as we continue to work towards enhancing our product, you may decide to give us another opportunity to serve you better in the future.Best regards,Berenice ReyesE-Concierge

Dear Chang Kwon,We appreciate the time that you have invested in writing an overview of your stay with us.It is a pleasure to read that you were highly satisfied with our wide gastronomy offer, as our Chefs make a great effort to please a variety of demanding and diverse palates. Your comments will be shared with our team as motivation to keep up our work.We hope to have the honor of welcoming you back in the near future.Best regards,Berenice ReyesE-Concierge

Dear Albiona,Receive a warm greeting on behalf of all the colleagues of Secrets The Vine, Cancun. Thank you for selecting us as the host of your recent getaway and for taking the time to post a note about your stay.It's our most pleasure to learn that you had a beautiful vacation and were highly impressed with our attentive and friendly hospitality. We appreciate your compliments towards our gastronomy selection as our Chefs make a great effort to please a variety of demanding and diverse palates. We look forward to welcoming you back again very soon to your home in the Mexican Caribbean.Best regards,Berenice ReyesE-Concierge

Dear Heidi,Thank you for taking the time to rate your experience at Secrets The Vine Cancun, we are very happy to know that you had a wonderful stay.We hope to have the honor of being your hosts again in the near future.Kind regards,Berenice ReyesE-Concierge

Dear Dimitria,We would like to thank you for selecting our resort as your host on your recent gateway to our destination. We are very happy to learn that your stay was a most pleasant one and that you were highly satisfied with our service and gastronomy selection.Furthermore, we sincerely look forward to welcoming you back on a future occasion.Best regards,Berenice ReyesE-Concierge

Dear Ezra,Thank you for taking the time to share your comments about your recent visit.We would like to kindly invite you to reach us directly to follow up on your concerns.We look forward to hearing from you.Best regards,Berenice ReyesE-Concierge

Dear Juan Carlos,We would like to thank you for sharing your review about your recent visit to Secrets The Vine Cancun.We are delighted to read that we were able to provide you with a relaxing experience. Furthermore, we look forward to having the opportunity to serve you again in the future.Best regards,Berenice ReyesE-Concierge

Dear Jamal,Receive a warm greeting on behalf of all the colleagues of Secrets The Vine, Cancun. Thank you for selecting our resort and for taking the time to post a fantastic note about your stay.It's our most pleasure to learn that your stay was comforting, and you were highly impressed with our colleagues' friendly and accommodating service, particularly Sebastian's assistance.We appreciate your gracious comments as it shows our consistency in maintaining the Secrets Resorts brand standards, and be confident that your words have been shared with the team.We look forward to welcoming you back again very soon to your home in the Mexican Caribbean.Best regards,Berenice ReyesE-Concierge

Dear Kana,We sincerely appreciate that you have taken the time to rate our resort. We are thrilled to know your experience was worthy of 5-stars and that you enjoyed our accommodations.Our team looks forward to welcoming you back in the not so distant future.Best regards,Berenice ReyesE-Concierge

Dear Carolyn,We sincerely appreciate that you have taken the time to rate our resort. We are glad to know your experience was marvelous and that you enjoyed our service and facilities.Our team looks forward to welcoming you back soon at this your home in the Mexican Caribbean.Warm regards,Berenice Reyes E-Concierge

Dear John,Many thanks for taking the time to share your words and observations following your recent stay with us at Secrets The Vine Cancun. Our guest's feedback is truly appreciated in our constant commitment to improving our service levels.We are thrilled that you have enjoyed our beautiful resort, especially the customer service provided by our team of passionate colleagues. We are proud of your compliments on the cleanliness of our facilities.Furthermore, we look forward to having the opportunity of hosting you back in the near future.Best regards,Berenice ReyesE-Concierge

Dear Richard,Thank you for posting such a great note about your recent stay at Secrets The Vine, Cancun. We are overjoyed to read that your experience was fantastic, and that this was your sixth time staying with us.It's a pleasure to know that you enjoyed your experience in our outstanding resort, and you were highly satisfied with our accommodations. We will share your wonderful note with our team members as a motivation for their contribution to your entire satisfaction.Our team looks forward to having the pleasure of having you back soon. Best regards,Berenice ReyesE-Concierge

Dear Mauricio,We would like to thank you for the lovely review you shared following your recent visit to Secrets The Vine, Cancun. It was a pleasure having you here for a second visit.We are delighted that you were one more highly impressed with our resort and with the friendly and genuine service delivered by our colleagues. This is what we strive for every day, and please be certain that all and every one of our passionate colleagues will be very happy to read your enthusiastic comments and will serve us in our commitment with creating a memorable experience for all our guests.We appreciate your preference in our resort and look forward to welcoming you back home in a not too distant future.Best regards,Berenice ReyesE-Concierge

Dear Gina,We appreciate you have taken the time to share such an enthusiastic review about your recent visit to Secrets The Vine Cancun.It is a pleasure to read that you enjoyed your stay, especially the service provided by Angel and the great variety of restaurants. We sincerely hope we can have the honor of being your host again in a not too distant future.Best regards,Berenice ReyesE-Concierge

Dear Chu,We sincerely appreciate your 5-star rating of our resort. It's a pleasure to learn that your experience was a wonderful one.We hope to have the opportunity to be your host again on your next visit to the beautiful Mexican Caribbean.Best regards,Berenice ReyesE-Concierge

Dear jyotika,We appreciate the time you invested in writing about your stay with us.We regret knowing that our dining restaurants had not met your expectations. Your observations will be shared with our food and beverage team to follow up.Once again, we thank you for taking the time to share your overview with us, and hope we have the opportunity of being your hosts one more time in the future.Warm regards,Berenice ReyesE-Concierge

Dear Teresa,We sincerely appreciate that you have taken the time to rate our resort. We are elated to know that your experience was worthy of 5-stars and that you enjoyed our hospitality.Our team looks forward to welcoming you back in the not-so-distant future.Warm regards,Berenice ReyesE-Concierge

Dear Bikash,We would like to thank you for the time that you have invested in writing about your impressions of our resort. Your comments are truly valuable to us, as we sincerely appreciate your kind patronage.Please rest assure that each of your observations have been shared with our team as part of our commitment to improving our service levels and guests' experience.Once again thank you for your observations. We hope to have the opportunity to welcome you back to provide you the memorable stay that you deserve.Best regards,Berenice ReyesE-Concierge

Dear EUGENE,Thank you for choosing Secrets The Vine Cancun for your getaway. We are thrilled to hear that you had an excellent experience with us. It is fantastic that you enjoyed the stunning panoramic views and our warmth hospitality.We look forward to hosting you again for another wonderful stay.Best regards,Berenice Reyes E-Concierge

Dear Jeremy David,Thank you for choosing the hospitality of Secrets The Vine Cancun for your recent getaway to our destination.We are thrilled to hear about your fantastic experience at The Chef's Table, and are delighted that it provided you an incredible and unique satisfaction. Your recommendation is highly appreciated, and we will make sure that our team receive the recognition they deserve for enhancing your visit.Thank you for sharing your Chef's Table experience, and we hope to have the pleasure of welcoming you back in the future.Best regards,Berenice ReyesE-Concierge

Dear shayna,We sincerely apologize if there were any shortcomings in our end. Our guest feedback is very important for us.We kindly would like to invite you to reach us directly with further details about your stay.We look forward to hearing from you. Best regards,Berenice ReyesE-Concierge

Dear Marquette,Thank you for choosing Secrets The Vine Cancun for your vacation and for sharing your experience with us. We are delighted to hear that you had a wonderful experience and also appreciate to point out the cleanliness of our beautiful property.We look forward to welcoming you back in the future.Best regards,Berenice ReyesE-Concierge

Dear Scott Edward,We appreciate you have taken the time to share a review about your recent visit to Secrets The Vine Cancun. It is a pleasure to read that you've enjoyed your stay, especially our excellent hospitality.We sincerely hope we can have the honor of being your host again in a not too distant future.Best regards,Berenice ReyesE-Concierge

Dear NADIA,We appreciate that you have taken the time to share your experience in our resort. We are thrilled to know that your experience was worthy of 5-stars and that you enjoyed our service and facilities.In regard to nightlife, it is important for us to mention that our nightly entertainment follows our resort's concept of luxury yet enjoyable atmosphere including live music and themed nights. On the other hand, the location of our resort allows our guests to visit the thrilling and famous nightlife of Cancun, just 15 minutes away from us.Our team looks forward to welcoming you back in the not-so-distant future.Best regards,Berenice ReyesE-Concierge

Dear Michelle A,Thank you for sharing your feedback here. Your comments are truly valuable for us, as these allow us to improve our service levels and product.Please be certain that your concerns regarding the inconsistency in the service has reached our Management, and we will work in our opportunity areas.We hope that, as we continue to work towards enhancing our product, you may decide to give us another opportunity to serve you better in the future.Best regards,Berenice ReyesE-Concierge

Dear Armando, Many thanks for taking the time to leave your kind words following your recent stay with us at Secrets The Vine Cancun. We were delighted that you've enjoyed all the details we take pride in offering our guests. As is our regular practice, we've been happy to share your lovely remarks with our team, who take so much pride in ensuring that all of our guests only receive the very best in service.We look forward to having the pleasure of having you back home soon.Best regards,Berenice ReyesE-Concierge

Dear Shajerrica,Thank you for taking the time to rate your experience at Secrets The Vine Cancun.We sincerely appreciate your 5-star note and hope to have the opportunity of being your host again on your next visit to our destination.Best regards,Berenice ReyesE-Concierge

Dear Russell,Thank you for taking the time to rate your experience at Secrets The Vine Cancun. We are very happy to know that your stay was fantastic.We look forward to hosting you again soon.Best regards,Berenice ReyesE-Concierge

Dear Bernardo,Thank you for rating your experience at Secrets The Vine Cancun and for sharing with us such an enthusiastic review through this mean.We are elated to know that you had a wonderful and pleasant stay and that the facilities and the exceptional service provided by our colleagues met your expectations. We will make sure to share your kind comments with the team as a motivation. Our team looks forward to welcoming you back in the not-so-distant future.Best regards,Berenice ReyesE-Concierge

Dear Andrea,Thank you for taking the time to rate our resort, we are delighted to know that your experience at Secrets The Vine Cancun was a most pleasant one.We hope to have the honor of welcoming you back home in the future and provide you with another wonderful stay.Warm regards,Berenice ReyesE-Concierge

Dear Lisa,Thank you for taking the time to rate your experience at Secrets The Vine Cancun.We sincerely appreciate your 5-star note and hope to have the opportunity of being your host again on your next visit to our destination.Best regards, Berenice ReyesE-Concierge

Dear Jeanette,Thank you for posting such a great note about your recent stay at Secrets The Vine, Cancun. We are overjoyed to read that your experience was fantastic, and that our colleagues were amazing.We will share your wonderful comments with the team as a motivation for their contribution to your entire satisfaction.Our team looks forward to welcoming you back in the not-so-distant future.Best regards,Berenice ReyesE-Concierge

Dear Jessica Lynn,Thank you for taking the time to rate your experience at Secrets The Vine Cancun, we are very happy to know that you had a wonderful stay.We hope to have the honor of being your hosts again in the near future.Kind regards,Berenice ReyesE-Concierge

Dear Tina, We would like to thank you for selecting our resort as your host on your recent getaway to our destination. It was a pleasure having you and your group, and we appreciate that you have taken the time to share your experience here.We are very happy to learn that your stay was a most pleasant one and that you were highly satisfied with our service and exquisite gastronomy selection. We have strived to deliver the most memorable experience to our valued guests. Likewise, we highly appreciate your gracious comments here and have shared them with our team.We sincerely look forward to welcoming you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort. Please do not hesitate to contact us personally prior to your arrival, we will be happy to assist you.Best regards,Berenice ReyesE-Concierge

Dear Kyle,We sincerely appreciate that you have taken the time to rate our resort. We are glad to know your experience was marvelous and that you enjoyed our service and facilities.Our team looks forward to welcoming you back soon at this your home in the Mexican Caribbean.Warm regards,Berenice ReyesE-Concierge