4/10 Poor
Jason
Travelled with partner
21 May 2024
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I properly will not come back. The seaweed on the beach is not their fault, but they don’t clean the beach that is full of trash. The facility is ok but the room is old and nothing about it is deluxe as described. This is 3 star hotel even though it’s said 3 star overall. The hotel took no responsibility after I complained about the wrong info about the room we booked one of their staffs gave to us. We were stressful during our stay because of their bad shower door design which makes the floor wet all over the place after each shower. I and my wife almost fell so many times which is very frustrating and scary. It may be noisy, crowded, fun, but this is definitely not a place for your luxury vacation. Service is just fair even though most of the staffs are nice. I have been stayed at many 4 star hotel that way more luxury than this facility. I know that they are building the new construction, but I and my wife will not come back there. We were fooled by the pictures on Expedia.com, and the reality is a big disappointment.
Jason
Stayed 5 nights in May 2024