Europe Food and Wine Holidays

we didn't like that you have 2 x hotels with the same name that are 10 miles apart we ended up at the wrong hotel & had to catch a cab to the correct one, after a very long tiring flight

Friendly and efficient.

Front desk staff is not friendly, doesn't smile or welcome you properly or at all really. Might as well have robots or AI checking people in. The concierge staff is friendly, and the housekeeping staff is quite pleasant. Some of the things that are terrible are the little pillows on the king size bed. They're like children's pillows. The duvet cover is too large for the duvet so it's awkward when sleeping, as it doesn't really cover the bed properly. Restaurants in-house are convenient but expensive. We felt safe here and this isn't our first time staying here. There was no toilet tissue in our bathroom one day. The little things are important. To be honest, it hasn't gotten any better and if anything, some issues have arisen that weren't a problem the last time we stayed at the Park Plaza Westminster. I think the next time we vacation in London it will be at a different hotel. We were satisfied with the hotel last time, but unfortunately some things have deteriorated.

Friendly and efficient.

Front desk staff is not friendly, doesn't smile or welcome you properly or at all really. Might as well have robots or AI checking people in. The concierge staff is friendly, and the housekeeping staff is quite pleasant. Some of the things that are terrible are the little pillows on the king size bed. They're like children's pillows. The duvet cover is too large for the duvet so it's awkward when sleeping, as it doesn't really cover the bed properly. Restaurants in-house are convenient but expensive. We felt safe here and this isn't our first time staying here. There was no toilet tissue in our bathroom one day. The little things are important. To be honest, it hasn't gotten any better and if anything, some issues have arisen that weren't a problem the last time we stayed at the Park Plaza Westminster. I think the next time we vacation in London it will be at a different hotel. We were satisfied with the hotel last time, but unfortunately some things have deteriorated.