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The epitome of the perfect hotel. Nothing we have stay with comes close to the perfection of this hotel.

Absolutely loved this hotel ❤️ from the moment we arrived until we left, the staff and service are exceptional as is the hotel and facilities. Couldn’t fault anything at all. The best hotel we’ve stayed in in London and I’ve tried many of the 5 star hotels here! The breakfast was epic! Honestly first class all round! We were given alcoholic welcome drinks on arrival In the beautiful new bar and showed around personally by the lovely Katerina. Will definitely be staying here again when we...

Valet and doorman greeted us with a smile and remembered our name each time we left and returned! Wait staff in the dining rooms were so friendly and very attentive. Beautifully decorated for Christmas!

We stay at The Lanesborough regularly when visiting London. This was our second Christmas stay and we have already booked for 2024 because this hotel is wonderful. The staff are all incredible and make you feel so special.

Although I have stayed at 5 star hotels on several occasions, I was amazed by the standard of service of this hotel. All the hotel staff were extremely polite and gave the true meaning to the word "valued" customer. From the first time I entered the hotel it was a different experience all together. Despite the good service at other 5 star hotels, I could always find a small detail missing. I am not picky, but when it comes to top service I know what to expect, and notice when something, as small...

First time staying at the OWO and I have to say it did not disappoint

Really enjoyed our stay staff were pleasant and helpful.

Friendly & warm welcome - first class service - very clean throughout, comfortable beds and quiet for such a central Mayfair position.

This hotel is superb , the staff were excellent form arrival to departure and there was nothing they wouldn’t do.

Convenient

Can't get a better location, near to Piccadilly Circus, Trafalgar Sq, Buckingham Palace...the hotel itself is immaculate, the double room was of a reasonable size, the bed so comfortable and bathroom well appointed. Shower was excellent, complimentary drinks on arrival and cookies and cranberry juice / water in the room. Downsides..not many, view was terrible and there was a slightly unusual smell in the room which you only really noticed first entering.

As expected, excellent service and top class surroundings. Given an upgrade to the perfect room and everything was just perfect.

Beautiful place.. amazing staff and beautiful piano bar too boot!

We have had the most wonderful stay. All the staff are very welcoming and nothing is too much trouble. Thank you we hope to return in the future

Charming and original new property. With character. Just starting up so some staff need to have better training / skill. Knowledge of menus.

Fabulous room and breakfast! I highly recommend this hotel. Definitely will book again.

We stayed for the theatre. It was really great for location with everything within walking distance. Room was lovely and clean and shower hot. Good bar downstairs with comfortable seating to relax

A beautiful building, very tastefully decorated and furnished, staff could not do enough for us. Would definitely recommend.

A wonderful hotel. Spacious, comfortable and clean room. Perfect location for shopping and eating and access to transport.