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Holiday Inn Brentford Lock, an IHG Hotel

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In-room safe, desk, iron/ironing board, free cots/infant beds
Standard Room, 2 Double Beds | In-room safe, desk, iron/ironing board, free cots/infant beds
In-room safe, desk, iron/ironing board, free cots/infant beds
Standard Room, 2 Double Beds | In-room safe, desk, iron/ironing board, free cots/infant beds

Overview of Holiday Inn Brentford Lock, an IHG Hotel

Holiday Inn Brentford Lock, an IHG Hotel

4-star property

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
  • Business services
Map
Commerce Road, Brentford, England, TW8 8GA

Explore the area

  • Popular LocationSyon Park8 min walk
  • Popular LocationRoyal Botanic Gardens, Kew9 min drive
  • Popular LocationEventim Apollo10 min drive
  • AirportLondon (LHR-Heathrow)22 min drive

Room options

About this area

Brentford

Holiday Inn Brentford Lock, an IHG Hotel is located in Syon, a neighbourhood in Brentford, and is in a rural area and on the waterfront. Buckingham Palace and The British Museum are cultural highlights, and travellers looking to shop may want to visit Westfield London Shopping Centre and Oxford Street. Looking to enjoy an event or a game while in town? See what's happening at Wembley Stadium or Twickenham Stadium.

What's nearby

  • Syon Park - 8 min walk
  • Royal Botanic Gardens, Kew - 9 min drive
  • Eventim Apollo - 10 min drive
  • Hampton Court Palace - 29 min drive
  • Wembley Stadium - 29 min drive

Getting around

  • Boston Manor Underground Station - 4 min drive
  • Brentford Station - 11 min walk
  • Heathrow Airport (LHR) - 22 min drive

About this property

Holiday Inn Brentford Lock, an IHG Hotel

4-star eco-friendly hotel in the heart of Syon
A terrace, a coffee shop/cafe and dry cleaning/laundry services are just a few of the amenities provided at Holiday Inn Brentford Lock, an IHG Hotel. Be sure to enjoy a meal at The Open Lobby, the on-site restaurant. In addition to a bar and a fitness centre, guests can connect to free in-room WiFi.
Additional perks include:
  • Buffet breakfast (surcharge), self-parking (surcharge) and a 24-hour front desk
  • A banquet hall, a TV in the lobby and wedding services
  • Concierge services, smoke-free property and meeting rooms
  • Guest reviews give good marks for the dining options, breakfast and helpful staff
Room features
All guest rooms at Holiday Inn Brentford Lock, an IHG Hotel offer comforts, such as 24-hour room service and climate-controlled air conditioning, as well as amenities, such as complimentary wireless Internet access and safes.
More amenities include:
  • Bathrooms with shower/bath combinations and free toiletries
  • 32-inch flat-screen TVs with satellite channels
  • Fridges, free infant beds and coffee/tea makers

Awards and affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Languages

English, French, Italian, Polish, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of We're Good To Go (UK)
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Contactless room service is available.

Safety measures

Hand sanitiser provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking on site (GBP 14 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–9:30 AM: GBP 12.95 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Restaurants on site

  • The Open Lobby

Things to do

  • Fitness centre

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Fridge
  • Snack bar/deli

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space (12743 square feet)
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cots/infant beds

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

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Policies

Check-in

93% of travellers were happy with check-in
Check-in from 2:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 13 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: GBP 12.95 per person (approximately)
  • Self-parking fee: GBP 14 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Brentford Holiday Inn
Brentford Lock
Brentford Lock Holiday Inn
Holiday Inn Brentford
Holiday Inn Brentford Lock
Holiday Inn Brentford Lock Hotel
Holiday Inn Lock Hotel Brentford
Holiday Inn Brentford Lock
Holiday Brentford Lock, An Ihg
Holiday Inn Brentford Lock an IHG Hotel
Holiday Inn Brentford Lock, an IHG Hotel Hotel
Holiday Inn Brentford Lock, an IHG Hotel Brentford
Holiday Inn Brentford Lock, an IHG Hotel Hotel Brentford

Frequently asked questions

Is Holiday Inn Brentford Lock, an IHG Hotel pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at ?

As of 3 Oct 2022, prices found for a 1-night stay for 2 adults at on 16 Oct 2022 start from ₹7,647.56, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Holiday Inn Brentford Lock, an IHG Hotel?

Self-parking is available for GBP 14 per night.

What time is check-in at Holiday Inn Brentford Lock, an IHG Hotel?

Check-in is from 2:00 PM - anytime.

What time is check-out at Holiday Inn Brentford Lock, an IHG Hotel?

Checkout is at 11 AM.

Where is Holiday Inn Brentford Lock, an IHG Hotel located?

Located in Syon, this eco-friendly hotel is within 3 miles (5 km) of Ealing Broadway Shopping Center, Royal Botanic Gardens, Kew and Twickenham Stadium. Westfield London Shopping Centre and Richmond Park are also within 6 miles (10 km). Brentford Station is 11 minutes by foot and Syon Lane Station is 12 minutes.

Can I cancel my reservation for free at Holiday Inn Brentford Lock, an IHG Hotel and receive a full refund?

Yes, Holiday Inn Brentford Lock, an IHG Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Holiday Inn Brentford Lock, an IHG Hotel cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 413 out of 806 reviews
5 - Excellent 51%
Rating 4 - Good. 310 out of 806 reviews
4 - Good 38%
Rating 3 - Okay. 53 out of 806 reviews
3 - Okay 7%
Rating 2 - Poor. 16 out of 806 reviews
2 - Poor 2%
Rating 1 - Terrible. 14 out of 806 reviews
1 - Terrible 2%

4.6/5

Cleanliness

4.4/5

Staff & service

4.1/5

Amenities

4.5/5

Property conditions & facilities

4.1/5

Eco-friendliness

5/5 Excellent

Darryl, Winnipeg
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in a great area of Brentford.
Stayed 2 nights in Sep 2022

4/5 Good

Stuart
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Sep 2022

4/5 Good

Keisha
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 1 night in Jul 2022

1/5 Terrible

Stephen
Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Could not check in
We arrived at about 14:40 and our rooms were not ready and we had to be at Kew Gardens for a wedding at 4pm. It took around 25 mins before we could get into a room, we did not have time to unpack, they would not let us go anywhere else to quickly change whilst they sorted it out, it was shambolic. The person in the queue behind me whispered as he walked past that it must have been his first day and he hoped that we got to the wedding on time. Due to the delay, I asked Kane who seemed to know what he was doing to order us a taxi as we would now not get to the venue in time, I asked the driver to take us to Elizabeth Gate Kew, he took us to the Chiswick entrance, then the Kew station, then Victoria gate, I then had to give him directions to thd correct destination. Not the hotels fault but the they chose the taxi service. We got to the venue with a few minutes to spare and my wife and sister did not have all their make up on. When we returned to the hotel around 2am, we could not get into our rooms and I was advised this was because our keys had been near our iPhones, mine was in my wallet. I was also advised at hhe time that my card had declined which was embarrassing for me so I made the payment then and it went Through fine. We were due to checkout by 11am yet my sister had a knock at her door at about 09:50 by room service. It was a really bad experience and I hzvd received no part refund or apology as yet for the poor service we received. This did ruin a very joyous day.
Stayed 1 night in Jun 2022

5/5 Excellent

Rossen
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Jun 2022

5/5 Excellent

AbdulKadir
Stayed 1 night in Jun 2022

5/5 Excellent

David
Stayed 1 night in Jun 2022

5/5 Excellent

Pedro
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the hotel for a few days; the good one for the price, although it is very far from the center of London, I do recommend the hotel although on my next stay I would look for something similar closer
Stayed 4 nights in May 2022

4/5 Good

David
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

4/5 Good

Manish
Stayed 1 night in Jun 2022