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VIP Access

Every VIP Access stay receives consistently high guest reviews and is hand-selected for quality.
  • Expect exceptional service
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Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 624 out of 975 reviews
5 - Excellent 64%
Rating 4 - Good. 258 out of 975 reviews
4 - Good 26%
Rating 3 - Okay. 53 out of 975 reviews
3 - Okay 5%
Rating 2 - Poor. 25 out of 975 reviews
2 - Poor 3%
Rating 1 - Terrible. 15 out of 975 reviews
1 - Terrible 2%

4.6/5

Cleanliness

4.5/5

Staff & service

4.4/5

Amenities

4.6/5

Property conditions & facilities

4.3/5

Eco-friendliness

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 4 nights in Jun 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very impressed with decor and customer service. We also got upgraded and were able to store out bags the day after while sightseeing.
Stayed 2 nights in Jun 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, everything walking distance, london bridge just 5 mins walk. Loved it, amazing staff, specifically Raj at front desk went above and beyond to make sure my family is comfort. Highly recommend
Stayed 3 nights in Jun 2022

2/5 Poor

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The location was nice because it was very close to the metro. I did not like the fact that when something broke in the room requiring a change of rooms the hotel did not reach out to us. They simply left it for us to discover on our own and contact them. Had we not contacted them, I believe they would have left us in the broken room.
Stayed 3 nights in Jun 2022

4/5 Good

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel, very clean and spacious enough room, staff were great and friendly - we were able to leave our luggage on check out so we could go out for the day - my only ‘issue’ is the picture of the hotel is clearly old as there is now a building being built right in front of it so a bit misleading making it look a bit more appealing
Stayed 2 nights in Jun 2022