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Amazing such a lovely time. Mentioned it was a birthday, completely forgot I did and was welcomed to a wine to celebrate. Staff so lovely and kind. Place looked amazing and also free first drink at bar. Also went for food upstairs and was absolutely lovely.

we satisfied with our stay at this hotel. it was very clean and comfortable.

We enjoyed all aspects of hotel like cleanliness, breakfast and hospitality.

Really good experience. Excellent customer service, very friendly staff. Great food

Good room, although it did smell a little as if it had been cleaned with a dirty cloth. Beds were very soft, but food was excellent and good value

Airport overnight - nice hotel, friendly staff and shuttle to terminal 5

Overnight stay as we were visiting Windsor Castle the next day. Great rooms although there is currently some renovation work going on - in fairness work finished quite early and didn't start again until gone 8am. Staff were attentive and food was good - would stay again.

I wasn't sure about booking this hotel, as I'd never heard of it. However it was amazing. It is small but that actually adds to the experience. We usually prefer larger hotels but this was truly 5*. It really feels like a special place. The staff all get the balance of attentive & friendly right. If we needed anything they seemed to arrive at just the right time. But they were never hanging around us. We stayed in the conservatory suite, well worth pushing the boat out for this, as the...

Absolutely lovely hotel, and lovely staff. Great facilities and extremely clean. Would definitely stay again!

Absolutely loved this hotel ❤️ from the moment we arrived until we left, the staff and service are exceptional as is the hotel and facilities. Couldn’t fault anything at all. The best hotel we’ve stayed in in London and I’ve tried many of the 5 star hotels here! The breakfast was epic! Honestly first class all round! We were given alcoholic welcome drinks on arrival In the beautiful new bar and showed around personally by the lovely Katerina. Will definitely be staying here again when we...

Valet and doorman greeted us with a smile and remembered our name each time we left and returned! Wait staff in the dining rooms were so friendly and very attentive. Beautifully decorated for Christmas!

This hotel is superb , the staff were excellent form arrival to departure and there was nothing they wouldn’t do.

Although I have stayed at 5 star hotels on several occasions, I was amazed by the standard of service of this hotel. All the hotel staff were extremely polite and gave the true meaning to the word "valued" customer. From the first time I entered the hotel it was a different experience all together. Despite the good service at other 5 star hotels, I could always find a small detail missing. I am not picky, but when it comes to top service I know what to expect, and notice when something, as small...

The staff are so welcoming and the property is amazing. The garden is lovely and the room was very clean. Breakfast was excellent. Special shoutout for Moamen who was very helpful and welcoming to us. Thank you

Beautiful place.. amazing staff and beautiful piano bar too boot!

Can't get a better location, near to Piccadilly Circus, Trafalgar Sq, Buckingham Palace...the hotel itself is immaculate, the double room was of a reasonable size, the bed so comfortable and bathroom well appointed. Shower was excellent, complimentary drinks on arrival and cookies and cranberry juice / water in the room. Downsides..not many, view was terrible and there was a slightly unusual smell in the room which you only really noticed first entering.

Beautiful hotel ...1 of the best breakfasts