The hotel is not 4 star and rooms are not checked fully before use. Our first room had a hair dryer which sounded and smelt like it was going to burst into flames at anytime. The towel rail in the bathroom was rusty, cracked tiles and a plug hole which didn’t work. We were moved to a different room which was slightly better, still showed signs of being very worn.
If this is supposed to be a four star hotel, I would also expect there to be bottled water in rooms on arrival. When queried I was told this was not provided and I would have to purchase them from the bar.
It would be nice if the swimming was included for guests of the hotel. Another thing which you would expect from a four star hotel.
On the plus side, the staff were all friendly. The complimentary wifi worked well and there was plenty to eat at breakfast time (food was constantly replenished). It is family friendly hotel and a good base for Legoland and other tourist attractions.