6/10 Okay
Bethany
Travelled with family
22 May 2023
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and staff were lovely however, we paid for early check in and when we arrived our room wasn’t ready. We also requested a fold away bed for my niece but none were available, the reception did try to upgrade us but there was nothing so we had to push the beds together but during the night just kept falling through it. The other guests on the floor were also very loud, shouting and slamming doors reception did have to tell them more than once but the noise carried on till around 2:30 in the morning so we didn’t get much sleep. We also asked for food off the room service menu to be told that what we had selected was only available till 5pm however, it does not state this on the menu. When asked what was available the option for hot dog and fries was offered which wasn’t on the menu so when this arrived covered in mustard and onions my niece would not eat it so money was wasted on food too.
The room was very lovely and clean and the hotel is in a great location.
Bethany
Stayed 1 night in May 2023