Search Hotels Near SFER IK, Tulum

"Staff friendly, clean room, nice pool and perfect location."

"I was extremely disappointed that there is no air conditioning in the rooms. It was definitely my fault I didn’t do my due diligence on checking if they had it but I assumed all hotels did. It was extremely uncomfortable, hot and sticky, not enjoyable. I had to leave early. The walls in the bedrooms were gross, shower was dirty looking and worn down. The greeter at the front desk said there was a pool, it was green and had caution tape all around it.. beach was covered in sea weed. Just overall not good. "

"The staff was wonderful! The food was average, we definitely expected better. We had issues with no hot water for showers which was extremely disappointing. The pools weren’t very clean and the pool interior was very rough. Our biggest issue was the pushy sales for another resort/time share. After saying no and not interested multiple times they continued to push it on us and that was the last thing we wanted to deal with on our vacation."

"There aren’t many options to eat. The power went out for about 6 hours and there was nothing they could do about it."

"Our stay was perfect and Melanie was our tour guide, she was awesome!! I highly recommend her"

"We loved our stay! The room was exceptionally clean, the staff was very friendly and accommodating, and the complimentary breakfast every morning was so delicious."

"Me quede en abitacion 3 y quede enamorado del lugat el de recepción era un hombre muy attento y ayudo mucho"

"This place is all aesthetic illusion and zero substance. The beachfront location and kind staff are the only things keeping it from being a complete write-off. The rooftop pools—one of the main booking draws have been stripped of their appeal. They’re now covered by a solar awning, blocking nearly all sunlight. A rooftop pool with no sun is a design failure. You also can’t order food or drinks up there, making the space feel pointless. Worse, it’s in rough shape—cracked, broken wood slats and a noticeable wobble underfoot make it feel neglected and borderline unsafe. The restroom and changing area are embarrassing. Think rundown dive bar, not boutique hotel. One door was hanging off its hinge, the other didn’t lock. Cleanliness was also an issue. The pools and hot tubs were visibly dirty, which is unacceptable at this price point. The “$100 room credit” is misleading. It only applies to alcohol and only at a restaurant that closes before dinner hours, making it nearly useless. The staff does their best—they’re the only bright spot. Unfortunately, the food and drinks were consistently disappointing. This place sells a polished fantasy online but fails to deliver in reality. Spend your money elsewhere"

"Breakfast was great, service was amazing and location was excellent. Easy to walk to most places"