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"Great hotel, was close to all I wanted to see."

" I really enjoyed my stay here. The room was bright, clean, and nicely furnished. The bed was comfortable and the room remained quiet throughout the night. The staff were welcoming and always greeted guests with a smile. The whole hotel had a calm and pleasant atmosphere that made the stay very relaxing. I also liked how convenient the location was for getting around. I would absolutely consider staying here again in the future. "

"Excellent location, wonderful rooms and amenities. The heritage building is truly divine, like an oasis in Hanoi. Staff service was good but sometimes mixed quality "

"Angela was very helpful and went out of her way to accomodate our requests. A very caring lady who took very good care of us."

"Stayed During the Tet Holiday; Hotel Staff were all lovely and helpful. Special shoutout to the Concierge staff, who were able to find us a City Tour Guide working during the holidays. We had an excellent stay and the Lotte Hotel Hanoi will be my first choice on my next visit to Hanoi"