Search Shopping Hotels in Garment District

"Was supposed to get a complimentary boat ride and staff informed me they would email it to me. Never received it and end up having to pay full price for it. Probably would not have done it if it wasn’t recommended and complimentary as the staff said it would be"

"Good stay and location"

"Nice"

"The staff was amazing. The welcoming at the check in so nice and everything goes well. The only situation was the A/C unit...it keeps turning off without reason and the engineer has to go to my room several times to fix that. (That was so sad)"

"Have stayed at the empire many times after its renovation but it has probably been 10 years since I last stayed there. What was once the place to be has now been let fall apart. The aircon heats when it’s supposed to cool. No more amenities in the rooms. Dust everywhere. Roll up blinds do not roll up. Elevators are incredibly dirty - carpet need steam cleaning. Bathroom has no vents so the moisture has caused years of damage to the walls. Such a shame to have let the property end up this way. It’s a wonderful location, sad to see the lobby bar closed down - it really used to be so bustling. Do not recommend. Most of the staff we very pleasant and helpful. "

"Good location"

"The room was a bit too noisy. We can hear the noises coming from the streets. We got a issue with the bathroom (bathtub and toilet clogged). We had to call the reception and they sent someone right away to fix the problem. We appreciate. Everything else was good."

"I did not smoke in this room. I used hairspray and a portable steamer during my stay. After I checked out, I saw a charge on my credit card that I did not expect. The hotel never called me. They never emailed me. No one knocked on my door. The hotel sent me a report showing high air readings. If the air was bad, why did no one check on me? No staff member came to my room. No one asked if I was safe. I asked the hotel manager for proof that I smoked. He had no photos of ash. No smell report. No witness statements. He only had a printout from a sensor. The manager said their sensor cannot be triggered by hairspray. That is not correct. Hairspray has chemicals that sensors pick up. When I kept asking questions, the manager accused me of trying to buy a good review. He also spelled my name wrong on purpose. News reporters in Boston have looked into this. They found hotels using the same sensors to charge guests for hairspray and steam with no real evidence. I have used this booking site for many years. I have no other complaints like this. A hotel that ignores guest safety and charges surprise fees is not a place I will stay again. "

"It was okay but smaller rooms for 2 queen beds"