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"The staff were very friendly and had great food and activity recommendations. Facility was clean. Walking distance to downtown, Navy Pier, Millennium Park. Highly recommend this hotel. "

"A lot of people were getting into their rooms before us. When my husband asked the front desk several times they seemed uncaring. He started to get upset and then they gave us a river view. It would have been nice to have been treated well without having to get upset first"

"Lovely hotel right in the heart of the Loop. Staff was fantastic. "

"Friendly staff, clean rooms and great location"

"It was amazing to stay at this pleasant, vintage-style hotel. It was a family vacation tour, and the location is excellent, as most attractions are either within walking distance or a $10-15 minute Uber ride away. They had a great Breakfast, but only from 6:30-9:30."

"Location was perfect. The staff were all wonderfully helpful."

"I recommend getting a view of the lake it’s breath taking. I have stayed here when it was the W. Even though it’s an older hotel it’s pretty modern bed is comfortable room was clean lobby is cute. Will be back "

"Expensive for the age of the hotel and condition "

"Super close to the shopping area and truly walkable area 10/10"