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"nice property but the pool has been closed for 4 years! pics still on expedia website though"

"Quick and welcoming check-in. comfy bed and spacious double rooms. Friendly staff and plenty of eateries at ten seconds from the front door. "

"The service was really good overall, but there are two matters that need to be addressed On the second day of our stay, we went to the pool after signing in at reception.around 11am However, after about 10–15 minutes, we were asked to leave due to a regular class taking place. This was disappointing as we were not informed about it in advance, and the kids were really upset."

"I booked this hotel as it was walking distance to main line train stations and local shops. The hotel is very clean and tidy. The staff are very helpful. Lots of options to dine in and out, the bed was very comfortable, the room had a kettle for tea or coffee and complementary water bottles. "

"Bed a bit uncomfortable "

"Perfect… Enjoyed an amazing spacious room Brilliant staff that were extremely accommodating Now my second visit in less than 3 weeks Just wished I lived closer as I would definitely join with a membership to use the facilities Spa ….gym and extra special feature an outside jacuzzi Menu choices in the restaurant were great too as was the food My only criticism is the special offer of 2 choices for a set price £25 was misleading as certain food choices which was the majority of the menu included a surcharge which I felt to be unreasonable with exception to maybe the steak dish to include a surcharge! Two courses would of not been charged at £25 as advertised That said I thoroughly enjoyed the dinner Would happily return Highly recommend "

"Easy access simple to get to Gatwick and a great room and location"

"I loved the river view and the precious receptionist "

"Lovely hotel in great location. "