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"When I got to the hotel I didn't know I had to pay for resort fees that was never on Hotels.com when booking the room. Plus a $100 hold for the room which is typical. Get checked in go to my room wasn't thinking nothing of it my tv did work and it was cold in the room they kept saying they were going to send maintenance up nobody showed up I want to get out in the city to explore wasn't about to wait around. Get back nothing still working even the electric shades ppl can see in my 1st room so they ended up moving me to another room I get back out to enjoy the city come back to my room its still cold. Everyone body temperature is different my room was at 64 degrees all night I literally slept in my hoodie and leggings woke up sneezing not cool especially when the room was $200 a night. Some staff was amazing. Overall experience 2.5 out of 5."

"Always great "

"Front desk was very friendly. A man named Mohammad who allowed us to check in early and gave us a room upgrade. Very helpful and accommodating so would recommend this hotel. The rates are pretty good and you are close to Penn station which is easy to get uptown or downtown to all the tourist spots. The hotel room itself is clean and the bed was comfy. I don't think I've ever said this before, but shower pressure was too much - only downside of the room. Aircon, coffee, towels - everything you need. The breakfast bar (Starbucks) downstairs is great addition and perfect to get a morning coffee on your way out. We stayed the day we checkout, but you can store your luggage until 11pm for $5. Again, would definitely recommend."

"We had an amazing stay for the Toronto Marathon!! The room was very comfortable and quiet. Shower was perfect and the staff were so wonderful!!"

"Location, location, location. This property was walking distance to everything. The amenities included fridge and microwave. The only thing that kept it from a 5 star review was elevator service. It was extremely slow!"

"Great experience and had lots of fun!"

"There is $ma destination fee, $35 a day from a day you check in and check out. But you can use to purchase Starbucks coffee and food at the lobby and bar afternoon. If you don’t use it, you’ll be still charged $35 a day. Ed Sheeran gives you two ticket of the Guten HAIM Museum or two hours like rental at the Central Park. Our room was 21st floor which has not been remodeled. Our room was clean, but furnitures were old. Great strong shower and very comfortable bed!"

"The heater made a very loud banging sound throughout most of the night which made it hard to sleep. Everything else was great, loved the bed and pillows. Great location "

"The staff were really great, and the room itself was definitely clean. However, there wasn't any coffee provided in the room, and the space was quite small."