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"Will definitely stay here again"

"We loved the location of this hotel, it was walking distance to theaters and many top restaurants. The staff were always helpful and friendly. However, it needs some serious maintenance work. The shower never drained right, the second day we had to turn off the water three times in the middle of showering to let the water drain so it wouldn’t run onto the floor. After they tried to fix it we only had to turn it off once during each shower. We had water leaking from the ceiling in the bathroom on three mornings. The first time it happened it was clear from stains on the ceiling that it was a recurring problem. So not sure we would recommend this hotel for those reasons."

"This was a great 4 star hotel. We upgraded the room for a studio and was worth the extra cost."

"Staff were very helpful actually wonderful. London is big and confusing but staff were really good"

"Very clean bed - lovely hotel too. Gym and spa were awesome and we definitely will return. "

"The beautiful Palm Court is amazing! "

"Remy and his co-worker at the front desk were super nice and very informative! Service to the room was quick. Rooms need to be updated but were clean. and the carpets need to be removed, hotels should not have carpeting anymore!"

"Very small room. Very basic accommodations."

"On booking, more information should be provided on the breakfast menu and how allergies are handled."