Search Hotels Near Capital Square, Kuala Lumpur

"brilliant staffing"

"Very professional, friendly, helpful staff. Thank you "

"The rooms are clean and it's pretty good value for the money. 5 star hotel rating is a bit generous considering the amenities are not that superb, and staff range from very friendly and helpful to a bit confused.The area is fairly central which is nice. Elevators are slow, especially to the pool, but it's not the biggest deal. Speaking of the pool, it's cool but rather crowded. "

"Great location. Nice and helpful staff. Very clean and very high end , it is a modern and comfortable place to stay. The pools and gym were excellent. I would recommend to people I know and I would stay there again."

"Excelent location and the best breakfast I have ever had in a hotel! "

"We were greeted with a 20 minutes line to check-in because the lack of available staff. People expect to arrive and quickly check-in when they book rooms in a 5-stars hotel. Then they required us to leave a deposit amount for some reason. Many hotels don't have it as a requirement so it was an unpleasant surprise. Then we tried to use this deposit in the on-site restaurant and they refused to use it because "we didn't use a credit card for the deposit". Long story short, the check-in and dinner experience were horrible and draining. The room seemed to be mostly clean in visible places, but when I put my finger through a top shelf it was full of dust, as if it was not cleaned for at least 3-4 months. The TV in the room is not a smart TV and is very old, but at least they could send someone to put a smart TV stick in it so we could put some Youtube. I can't say the whole experience was absolutely horrible, the staff is friendly and helpful which made it a little more bearable. But I wouldn't book a room in Grand Hyatt again."

"Very dated hotel, horrid service, dirty rooms, but great view. "

"The washer/dryer combo was a life saver. Staff were all super helpful and sweet, and very delicious desserts. Breakfast buffet was fine. "

"Great breaky choices and it was lovely to relax in and around the pool after going out nearby. I do think the pool area needs more umbrellas for shade options. Housekeeping staff were wonderful, friendly and thought of everything we needed before we even asked. Kader in particular stood out for his professional demeanour, helpfulness and friendliness. We will be back again and recommending to friends."