Toilets at pool not very clean. But overall great service and helpful staff.
Very big and generous rooms, superb location - very close to monorail, bus stop, e scooter docks. Inside did feel a bit outdated and not very modern. 24h gym facilities were the best I’ve ever seen in a hotel. I would stay here again just for the gym.
Excellent customer service. Room is very quiet. Location is good but not next to major attractions. We have to take taxi to shopping malls and the twin tower. Hotel provide shuttle to twin tower and shopping malls but schedule is limited and no transportation back to hotel,
It was so nice to stay in Hayatt Grand, appreciate all personel. Due to our first experience they upgrated our standard room to luxury suite with wonderful view of KLCC. Staying was the best in my life. Hope to visit you again.
Very silent n ckean
No hair-dryer. But room was clean and spacious.
Convenient to move around shopping centres with good food
The location was great and it was a delightful experience to be greeted w a freshly baked cookies from the hotel. However, hotel is lacking of children amenites. For eg, shangri la hotel provide kids goodies bag, kids robe and childrens toileteries when family checked in.
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